Sales Associate

Bakhache Luxuries (M); Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury jewellery brand in Kuala Lumpur is seeking a Sales Associate to build long-term customer relationships, drive sales, and deliver exceptional service. You will assist customers in their choices by providing product information while ensuring the brand is presented positively. The ideal candidate should have a proven sales background, a strong commitment to maintaining the brand's image, and the ability to uphold the company's standards.

Qualifications

• Proven sales experience in a retail environment.
• Strong communication and interpersonal skills.
• Ability to maintain a positive and engaging work environment.

Responsibilities

• Drive individual sales and meet store targets.
• Execute sales strategies provided by management.
• Maintain and enhance the company's brand image.
• Provide excellent customer service and product knowledge.

Job description

To create and maintain a long‑term relationship with the customers in order to achieve sales of the jewellery goals, represent the Brand in a positive manner while ensuring recurring business, and assist customers with choices by providing product information, all while fostering a positive, engaging, and ethical working environment.

Key Areas of Responsibility

• Drive the Sales: Work to hit individual sales and store targets.
• Execute sales strategies and action plans implemented by the Director of Sales; achieve high service standards.
• Keep abreast of product knowledge, sales and customer service, while providing an excellent WOW service experience to customers.
• Maintain and uphold the company’s image as a prestigious and luxurious brand at all times.
• Collaborate with the Director of Sales to effectively handle customer complaints.
• Ensure proper care of stocks, fixtures, and furniture within the store, keeping them neat and tidy at all times.
• Ensure visual merchandising is implemented efficiently.
• Comply with brand standards and the company’s SOP.