Sales Assistant

Ko Skin Specialist Medical Centre; Seberang Perai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A skincare and beauty retail center in Penang is looking for a customer service representative. The ideal candidate should have a minimum of one year of experience in customer service or retail, preferably in the skincare or beauty industry. Responsibilities include assisting customers with product recommendations, maintaining store cleanliness, and achieving sales targets. Fresh graduates with a passion for sales are welcome to apply. This position requires flexibility to work retail shifts, including weekends and public holidays.

Qualifications

• Minimum of 1 year customer service or retail experience in the skincare or beauty industry.
• Strong passion for sales and customer service.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Assist in providing product demonstrations and personalized skincare recommendations.
• Maintain a clean and organized store environment.
• Process transactions accurately, including cash handling.

Skills

Customer service skills

Communication skills

Sales skills

Positive attitude

Job description

• Minimum of 1 year customer service or retail experience (skincare/beauty industry experience is an advantage).
• Fresh graduates with strong passion for sales and customer service are encouraged to apply.
• Good communication and interpersonal skills with a customer.
• Ability to work in a fast-paced retail environment and achieve.
• Positive attitude, well-groomed, and professional appearance.
• Team player with willingness to learn and grow in the role.
• Flexible to work retail shifts, including weekends and public holidays.
• Support in achieving personal sales, ATV (Average Transaction Value), and UPT (Units Per Transaction) targets.
• Promote and sell products/services while ensuring excellent customer and after-sales service.

Customer Consultation

• Assist in providing product demonstrations, skin analysis, and personalized skincare recommendations.
• Ensure a positive, professional, and friendly customer experience.

Product Knowledge

• Build knowledge of skincare products and ingredients.
• Stay informed on new product launches and promotions.

Inventory Management

• Assist with stock counts, replenishment, and receiving/unpacking stock.
• Help ensure stock accuracy and availability.

Store Cleanliness & Maintenance

• Maintain a clean, hygienic, and organized store environment.
• Support daily store opening and closing activities.

Cash Handling & Transactions

• Process transactions accurately, including electronic payments and cash.
• Handle cash responsibly and provide correct change.

Returns & Exchanges

• Assist in processing returns/exchanges in accordance with company policies.

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