SALES ASSISTANT

The Founders Culture Sdn Bhd; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Johor is seeking dedicated individuals to join their team. The role involves providing excellent customer service, assisting with product inquiries, processing transactions, and maintaining inventory. Candidates should have a positive attitude, be team-oriented, and able to work flexible hours. Benefits include annual leave, EPF/SOCSO, and overtime pay. This position is ideal for those looking to grow in a supportive environment.

Benefits

Annual Leave

EPF / SOCSO / PCB

Allowance Provided

Overtime Pay

Qualifications

• Ability to stand for long periods.
• Willingness to work flexible hours including weekends and holidays.
• Physical ability to lift and move merchandise.

Responsibilities

• Greet customers and provide excellent service.
• Assist customers with product selection.
• Process sales transactions accurately using POS systems.
• Maintain store presentation and manage inventory.
• Collaborate with team members for smooth operations.

Skills

Customer service

Sales support

Inventory management

Upselling products

Teamwork

Job description

The Founders Culture Sdn Bhd – Nusajaya, Johor

Requirements

• Greet customers and provide excellent service
• Assist customers with product selection and inquiries
• Maintain store presentation, restock shelves, and manage inventory
• Process sales transactions accurately (cash, card, POS)
• Keep sales floor, stockroom, and displays clean and organized
• Upsell and cross-sell products when appropriate
• Handle customer complaints professionally
• Meet daily/weekly sales targets
• Support promotional and marketing activities
• Ability to stand for long periods
• Willingness to work flexible hours (weekends, evenings, holidays)
• Physical ability to lift and move merchandise (as required)
• Punctual, reliable, and responsible
• Positive attitude and strong work ethic
• Customer‑centric mindset
• Presentable and well‑groomed appearance

Responsibilities

Customer Service

• Greet customers and offer assistance in a friendly and professional manner
• Understand customer needs and provide product recommendations
• Answer inquiries about products, promotions, and store policies
• Handle customer complaints or refer them to the supervisor when necessary

Sales & Product Support

• Promote and upsell products to increase sales
• Meet daily or weekly sales targets set by management
• Demonstrate product features and benefits
• Stay informed about new products, pricing, and promotions

Store Operations

• Process sales transactions accurately using POS systems
• Handle cash, card, and digital payments securely
• Maintain proper stock levels on shelves and in displays
• Assist with receiving, unpacking, and organizing inventory
• Ensure product labeling and pricing are correct

Merchandising & Store Presentation

• Arrange merchandise according to store standards
• Keep shelves, displays, and the sales floor clean and organized
• Set up promotional displays and signage
• Support visual merchandising activities

Teamwork & Communication

• Collaborate with team members to ensure smooth store operations
• Communicate customer feedback or issues to supervisors
• Participate in team meetings and training sessions

General Duties

• Follow security, safety, and company policies
• Maintain professional appearance and behavior
• Perform other duties assigned by management

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Allowance Provided
• Overtime Pay