Sales Admin / Customer Service Executive

PBA Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Bayan Lepas, Penang is seeking a Customer Service Executive to maintain strong relationships with customers and ensure smooth sales transactions. Responsibilities include assisting with customer enquiries, coordinating with sales and logistics, and managing customer documentation. Ideal candidates should have at least SPM or a Diploma, relevant experience in customer service, and fluency in English, Malay, and Mandarin. Join a dynamic team and contribute to exemplary service delivery.

Qualifications

• Minimum SPM with 2 years related experience or Diploma fresh graduates.
• Experience in customer service or order management is advantageous.
• Must be able to communicate in English, Malay, and Mandarin.

Responsibilities

• Maintain customer records and documentation.
• Coordinate with sales, production, and logistics.
• Attend to customer enquiries through email and phone.

Skills

Customer service

Communication in English

Communication in Malay

Communication in Mandarin

Basic administration

Education

SPM or Diploma

Tools

MS Word

MS Excel

MS PowerPoint

SAP/ERP

Job description

TheCustomerServiceExecutivemaintainsagoodrelationshipandworksdirectlywiththecustomers to completesalestransactions. Your duties include responding to enquiries, providing quotations, and order fulfilment. You will be working under the supervision of the senior customer service.

We are looking for 1 Customer Service Executive or 1 Junior Assistant Manager. Please state.

Job Responsibilities

• Sales operations or sales support
• Attend customer enquiries through email and phone
• Coordinate with sales, production/supplier, finance, WH logistics
• Create and maintain customer records in the system and maintain proper documentation
• Monitor orders against available inventory and ensure smooth delivery processes
• Monitor and coordinate with vendor (on shipment arrangement/delivery schedules)
• Able to work in office at Bayan Lepas, Penang

People Requirements

• Minimum SPM with 2 years related experience, or Diploma fresh graduates
• Maximum 5 years of customer service in order management, or purchasing experience will be an added advantage
• Can use computer with minimal supervision: MS Word, MS Excel, MS PowerPoint, BC
• Provides on-job guidance on systems (e.g., SAP/ERP, BC) throughout probation period
• Can speak in English, Malay and Mandarin
• We are looking for Mandarin‑speaking candidates who will be serving Mandarin‑speaking customers