Sales -Account Manager (Express & Domestic Services)

Aramex; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics firm is seeking an experienced Account Manager for Express & Domestic Services based in Malaysia, Selangor. This role focuses on managing customer accounts and driving growth through effective relationship management and business development. Responsibilities include maintaining client relationships, identifying new business opportunities, and utilizing CRM tools to manage activities. Candidates should have a bachelor's degree, 3-5 years of relevant experience, and strong communication skills, offering a chance to join a recognized brand with growth opportunities.

Benefits

Supportive team culture

Opportunities for growth and career development

Qualifications

• 3–5 years of experience in Account Management or Sales, preferably in logistics or express delivery.
• Proven track record in account farming and new business hunting.
• Strong understanding of domestic and express logistics operations.

Responsibilities

• Manage and develop strong, long-term relationships with key customers.
• Actively identify and pursue new business opportunities.
• Achieve individual and team sales targets in line with company goals.

Skills

Account Management

Sales

Customer Relationship Management

Communication skills

Problem-solving

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

PowerPoint

Excel

Job description

Sales - Account Manager (Express & Domestic Services)

Come be a part of the Aramex journey as a Account Manager (Express & Domestic Services)

The Account Manager is responsible for managing and growing key customer accounts for express and domestic delivery services. This role focuses on maintaining strong relationships with existing clients while actively identifying and securing new business opportunities. The AM will ensure service excellence, customer satisfaction, and revenue growth through effective account management, sales execution, and collaboration with internal teams.

Key Responsibilities

1. Account Management & Customer Retention

• Manage and develop strong, long-term relationships with key customers in the express and domestic segment.
• Understand customer needs and provide tailored logistics solutions that improve satisfaction and loyalty.
• Conduct regular business reviews and performance evaluations with clients to identify improvement areas and upsell opportunities.
• Coordinate with operations, customer service, and finance teams to ensure smooth service delivery and issue resolution.

2. Business Development (Hunting for New Business)

• Actively identify and pursue new business opportunities within the express and domestic market.
• Develop a solid pipeline of potential clients and manage the sales process from lead generation to contract closure.
• Prepare and deliver sales proposals, quotations, and presentations to potential customers.
• Stay updated with market trends, competitor activities, and customer demands to identify growth areas.

3. Sales Execution & Performance Management

• Achieve individual and team sales targets in line with company goals.
• Use CRM tools (e.g., Salesforce) to manage sales activities, track opportunities, and maintain accurate customer data.
• Prepare regular sales reports and forecasts for management review.
• Support the implementation of company-wide commercial initiatives and process improvements to enhance sales efficiency.

4. Continuous Improvement & Collaboration

• Work closely with internal teams to ensure seamless execution of customer requirements.
• Provide feedback to improve service offerings and operational efficiency.
• Support training and knowledge-sharing initiatives to enhance team capabilities in customer management and sales execution.

Job Requirements

• Education: Bachelor’s degree in Business, Marketing, or related field.
• Experience: 3–5 years of experience in Account Management or Sales, preferably in logistics, courier, or express delivery industries.
• Proven track record in both account farming and new business hunting.
• Strong understanding of domestic and express logistics operations.
• Proficient in CRM tools (Salesforce preferred), PowerPoint, and Excel.
• Excellent communication, negotiation, and presentation skills.
• Customer-oriented with strong problem-solving and analytical skills.
• Ability to work independently and collaboratively across departments.

Leadership Behaviours

• Execution & Accountability: Deliver on commitments and take ownership of results.
• Growth Mindset: Continuously seek new opportunities for improvement and learning.
• Simplification: Focus on efficiency and clarity in processes and communication.
• Collaboration: Build strong partnerships across functions.

Why Join Aramex?

• Be part of a globally recognized logistics brand.
• Work in a supportive and collaborative team culture.
• Gain exposure to international markets and high-value clients.
• Opportunities for growth and career development.