SaaS Growth Marketing & Customer Success Lead

Randstad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A B2B Software Company is seeking a Senior Marketing, Sales and Customer Service Executive in Kuala Lumpur. This role involves developing marketing strategies, managing customer engagement, and overseeing campaign execution across digital platforms. The ideal candidate will have proven experience in marketing within the SaaS industry, possess excellent communication skills, and demonstrate creativity. A bachelor’s degree is required. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Proven experience in Marketing, particularly in B2B SaaS, IT, or Telecommunications.
• Excellent command of English and persuasive communication skills.
• Strong creativity with a background in Arts valued.

Responsibilities

• Develop and implement marketing plans for SaaS solutions.
• Manage digital marketing efforts focusing on Google Ads and LinkedIn.
• Engage customers proactively to resolve issues and improve satisfaction.

Skills

Digital Marketing & Branding

Creativity

Critical Thinking

Communication

Problem-solving

Education

Bachelor Degree

Tools

CRM systems (e.g., Zendesk)

Google Ads

LinkedIn

Job description

A B2B Software Company is seeking a Senior Marketing, Sales and Customer Service Executive in Kuala Lumpur. This role involves developing marketing strategies, managing customer engagement, and overseeing campaign execution across digital platforms. The ideal candidate will have proven experience in marketing within the SaaS industry, possess excellent communication skills, and demonstrate creativity. A bachelor’s degree is required. This position offers opportunities for professional growth in a dynamic environment.