Room Division Manager

Jobstreet Malaysia; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality service provider in Sepang, Malaysia is looking for an experienced professional to manage guest relations and oversee the Rooms Division operations. The candidate will establish rapport with guests, maintain operational standards, prepare business plans and budgets, and ensure exceptional service delivery. This role offers a chance to be part of a dynamic executive team, focusing on customer satisfaction and efficient operations.

Responsibilities

• Establish rapport with guests maintaining good customer relationship.
• Pro‑active in seeking guest contact and maintaining excellent public relations.
• Periodically inspect rooms to ensure cleanliness and maintenance.
• Constantly aware of new market trends and competitor activities.
• Ensure all services offered in the Rooms Division are available and efficient.
• Represent the Rooms Division Department on the Hotel’s Executive Committee.
• Review and evaluate divisional operating standards and procedures.
• Assist with development and maintenance of the Department Operations Manual.
• Prepare the annual Rooms Business Plan addressing hotel objectives.
• Regularly update the Rooms Departmental Budget in cooperation with the Director of Rooms.
• Ensure timely forwarding of Rooms Division related forms and reports.

Job description

Job Responsibilities

• Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Office services
• Pro‑active in seeking guest contact and maintaining excellent public relations.
• Periodically inspect rooms to ensure cleanliness and the maintenance of rooms.
• Constantly aware of new market trends and activities of competitors ensuring that the operation is always one‑step ahead of the competition.

Operations

• To ensure through effective supervision that all services offered in the Rooms Division are always available, and are carried out with the utmost efficiency and courtesy as per the Operation Manual and Brand Standard.
• To represent the Rooms Division Department on the Hotel’s Executive Committee.
• To constantly review and evaluate all divisional operating standards and procedures to ensure the highest level of guest service is adhered to at all times.

Administration

• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
• Responsible for the preparation of the annual Rooms Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
• Responsible for the preparation and regular update of the Rooms Departmental Budget, in close cooperation with the Director of Rooms ensuring targets are met and costs are effectively controlled.
• Ensure that all Rooms Division related forms and reports are forwarded in time to the Corporate/Area Office.