RMS Onboarding Consultant (US Hours)

The Access Group; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading software provider is seeking a CRS Onboarding Consultant to lead projects focused on implementing Central Reservation Systems for hospitality clients. The ideal candidate will have 3-6 years of experience within the hospitality sector, strong project management capabilities, and exceptional communication skills. This hybrid role offers a competitive salary and various benefits, including wellbeing days and charity support. Join a vibrant team that encourages a collaborative culture and empowers employees to thrive.

Benefits

Wellbeing days

Health contribution

Charity days

Qualifications

• 3-6 years of experience in CRS within hospitality.
• Knowledge of Central Reservation Systems.
• Ability to analyze and translate business requirements.
• Strong attention to detail and communication skills.

Responsibilities

• Lead implementations of CRS software.
• Collaborate with clients to define business requirements.
• Conduct training sessions for end-users.
• Monitor CRS adoption and ensure customer success.

Skills

CRS experience in hospitality sector

Excellent communication

Project management skills

Problem-solving abilities

Ability to work independently

Tools

Project management software

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you

We are looking for 2 senior consultant & 2 junior consultant. As a CRS Onboarding Consultant, you will be responsible for leading successful CRS implementations from start to finish. This role requires managing a wide range of activities, balancing shifting priorities, and ensuring timely execution in a fast‑paced, dynamic environment. The ideal candidate is a proactive self‑starter who thrives on problem‑solving, adapts quickly to changing conditions, and delivers practical solutions that drive customer success. By guiding clients through the onboarding process, you will play a key role in ensuring smooth transitions, strong adoption, and long‑term satisfaction with SHR’s CRS platform. This position is aligned with US business hours to provide effective support to our US‑based teams and customers. Candidates must be comfortable working in this time zone.

Day‑to‑day, you will

• Lead implementations: Drive successful implementations, ensuring project tasks are prioritized and timelines are managed effectively.
• Collaborate with Project Managers and clients to define business requirements and tailor CRM solutions accordingly.
• Configure and customize CRS software to align with client needs, including data migration, integrations, and workflow automation.
• Conduct end‑user training sessions to ensure effective adoption and use of CRS functionalities.
• Perform comprehensive testing and troubleshooting to ensure the CRS system operates seamlessly before going live.
• Develop and maintain detailed documentation of CRS onboarding processes, client‑specific configurations, and best practices.
• Provide training overview of the product and ensure production retention.

Cross‑Functional Collaboration

• Partner with Development, Product, and Support teams to resolve technical challenges and enhance CRS implementation workflows.

Customer Support & Success

• Serve as the primary point of contact for customers throughout the onboarding process.
• Address client concerns, provide troubleshooting assistance, and facilitate a smooth transition to ongoing support.
• Actively monitor CRS adoption post‑onboarding, ensuring customers achieve their desired business outcomes.

Process Improvement & Innovation

• Continuously refine onboarding strategies, workflows, and improve efficiency and client satisfaction.
• Stay updated with industry trends, CRS advancements, and best practices to enhance service delivery.
• Provide feedback to Product and Development teams to drive continuous improvements in CRS functionality.

Your skills and experiences might also include

• 3‑6 years of CRS experience in the hospitality sector. Knowledge of hospitality or distribution technology is advantageous.
• Knowledge of Central Reservation System.
• Ability to analyze business requirements and translate them into technical solutions.
• Excellent communication, interpersonal, and project management skills.
• Strong problem‑solving abilities with keen attention to detail.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Experience with SaaS and the hospitality sector. Proven project manager with strong analytical, problem‑solving, and communication skills. Proficiency in project management software.
• Ability to manage multiple projects, understand client objectives, and collaborate effectively with product and operations teams.
• Energetic performer with a positive attitude, self‑motivated, goal‑oriented, and able to work in a team environment.
• Strong problem‑solving skills with the ability to react and adjust quickly to changing conditions.
• Excellent communication and client management skills.
• Experience with scope management, change management, and resource management.

What are we all about?

The Access Group is one of the largest UK‑headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid‑sized organisations in commercial and non‑profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what’s important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approximately 8,500 people, continuously driving product innovation and customer service excellence.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you’re excited about this role, even if your previous experience doesn’t align perfectly, you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Love Work. Love Life. Be You.