Rider Technician BTeam

BATERIKU (M) SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading battery service provider in Kuala Lumpur is seeking a Roadside Assistant (RSA) responsible for completing tasks according to established Service Level Agreements. This role involves delivering and installing batteries, conducting vehicle inspections, and ensuring customer satisfaction through clear communication. Ideal candidates will be attentive to detail and maintain all equipment in good working condition. Join us to contribute to exceptional service delivery in a dynamic environment.

Responsibilities

• Each Roadside Assistant (RSA) task must be completed according to the established Service Level Agreement (SLA).
• Carry out battery delivery and installation at the time agreed upon with the customer.
• Conduct vehicle inspections such as alternator, starter, and current leakage checks.
• Provide clear explanations to customers regarding any issues identified.

Job description

Roadside Assistant (RSA) Responsibilities

• Each Roadside Assistant (RSA) task must be completed according to the established Service Level Agreement (SLA).
• Always ensure that all provided equipment is complete and in good working condition.
• Any task involving installation must be completed and installed neatly.
• Carry out battery delivery and installation at the time agreed upon with the customer (new battery, warranty battery, or temporary battery).
• Conduct vehicle inspections such as alternator, starter, and current leakage checks.
• Provide clear explanations to customers regarding any issues identified.
• Replace the customer’s vehicle battery if no mechanical problems are found with the vehicle.
• Ensure the Rider Application is opened and closed according to the assigned shift schedule.
• Regularly check the Rider Application to avoid delays in incoming tasks.
• Complete all assigned tasks in the application.
• Make payment for sales proceeds within the specified timeframe.
• Deliver batteries to workshops upon receiving orders.
• Always ensure that all provided equipment is in good condition.
• Ensure all company assets are kept in good and safe condition.