Retails Assistant

Dream Dresses KL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A bridal and formal gown rental service in Kuala Lumpur is seeking a customer service-oriented individual to assist clients in selecting and fitting gowns for events such as weddings and proms. The ideal candidate should possess strong communication skills in Bahasa Malaysia, English, and Mandarin, have a pleasant personality, and knowledge in customer service and sales. Responsibilities include managing gown fittings, processing rentals, and supporting marketing efforts. This role offers a friendly work environment with opportunities to assist clients in creating memorable experiences.

Qualifications

• Good communication skills in Bahasa Malaysia, English, and Mandarin are required.
• Pleasant personality is necessary for customer interactions.
• Knowledge in customer service and sales is beneficial.

Responsibilities

• Assist customers in selecting and fitting gowns for formal events.
• Provide friendly, professional customer service.
• Handle gown fittings and styling advice based on customer needs.
• Manage gown check-ins and check-outs, inspect for damage.
• Maintain an organized showroom and storage area.
• Process rental bookings, payments, and returns.
• Coordinate with tailors for alterations when needed.
• Keep accurate records of inventory and customer information.
• Support marketing efforts including social media content.
• Address customer inquiries and feedback promptly.

Skills

Basic written and good communication skills

Customer service knowledge

Sales knowledge

Ability to perform minor alterations

Job description

Basic written and good communication skills (Bahasa Malaysia, English and Mandarin)

Well-groomed and pleasant personality

Knowledge in customer service and sales

Responsibilities

• Assist customers in selecting and fitting gowns for weddings, proms, and other formal events
• Provide friendly, professional customer service to ensure a positive rental experience
• Handle gown fittings and offer styling advice based on customer needs and event types
• Manage gown check-ins and check-outs, inspect for damage, and ensure items are clean and well-maintained
• Maintain an organized showroom and storage area, keeping all gowns and accessories properly labeled and stored
• Process rental bookings, payments, and returns
• Coordinate with in-house or external tailors for major alterations when needed
• Keep accurate records of inventory, customer information, and rental timelines
• Support marketing efforts, including preparing gowns for social media content or special events
• Address customer inquiries, feedback, and issues in a timely and professional manner
• Ability to perform minor alterations (e.g., hemming, adjusting straps) is a strong bonus

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