Retail Supervisor

Cotton On Group; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global retail brand is seeking a Retail Supervisor to support the Store Manager in leading the team to deliver excellent customer experiences and achieve business outcomes. This role involves coaching staff, executing brand direction, and improving department performance. Candidates should have a background in retail management, strong commercial awareness, and a passion for customer service. Join a progressive, diverse team committed to inclusivity and career growth while making a positive impact in the community.

Benefits

Competitive base salary

50% off Cotton On Group Brands

Wellness support 24/7

Discounts for you and your family

Qualifications

• Experience in retail management or supervisory roles.
• Ability to coach and work collaboratively in a team environment.
• Demonstrated commercial awareness to identify trade opportunities.

Responsibilities

• Support Store Manager and enable team to create great customer experiences.
• Coach team to execute Brand direction across various processes.
• Spot trade opportunities to improve customer experience.

Skills

Coaching and mentorship

Commercial awareness

Inventory management

Customer service excellence

Job description

Bringing you a brand new opportunity at Typo Mitsui Outlet Park.

Benefits

• Competitive base salary
• Local and Global career growth – progress your career across our 4 Brands
• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre
• Wellness support 24/7 – mental health, relationships, family + more
• Discounts for you and your family
• Returnity – Paidprogram for new parents heading back to work

The Role

Retail Supervisor supports the Store Manager and enables their team to create great experiences for our customer and drive business outcomes for their Brand Department.

• Own your department and focus on executing Brand direction across VM, trade actions, inventory processes and presentation
• Coach the team to work together in your department in partnership with your Store Management team
• Share feedback with your Manager and team to grow your department performance
• Bring your commercial eye to your department, spot trade opportunities, and find solutions to improve the customer experience and department results
• Embed customer excellence whilst growing Department results through clear planning and direction
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world
• Step-up and support your management team in the wider day‑today running of the store as required

It’s more than a job. It’s about making a positive difference in everything we do.

Who are we?

A diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognise our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you and our team bring their point of difference, making us into the unique global retailer we are today.

Being You can take you places at the Cotton On Group. Join us and let’s do good things together.

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.