Retail/Store Supervisor (ID: 692023)

PERSOL; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic retail brand in Puchong is seeking a Store Supervisor to lead store operations and enhance customer experiences. The ideal candidate will have at least 3 years of retail experience, preferably in fashion or apparel, with strong leadership and customer service skills. Key responsibilities include driving sales, overseeing merchandising, and mentoring staff. Proficiency in English is required, along with basic computer skills. This role ensures that the store meets high standards of performance and customer satisfaction.

Qualifications

• At least 3 years of working experience in retail, preferably in fashion/apparel.
• Proficient in spoken and written English.
• Basic computer skills (Word & Excel).

Responsibilities

• Drive department sales and productivity to achieve store targets.
• Ensure merchandise is displayed according to brand standards.
• Deliver exceptional customer service and handle queries professionally.
• Coach and motivate your team to perform at their best.

Skills

Retail experience in fashion/apparel

Leadership skills

Customer service mindset

Communication skills

Basic computer skills

Education

Minimum SPM certificate

Job description

Are you passionate about fashion, leadership, and delivering outstanding customer experiences? Join a dynamic retail brand where your skills in store operations, merchandising, and team leadership truly make an impact!

Store Supervisor (Fashion / Apparel Retail)

Location: Puchong / Setia Alam
Industry: Fashion & Apparel Retail

Department & Store Operations

• Drive department sales and productivity to achieve store targets.
• Monitor daily and weekly sales, stock movement, and space utilization reports.
• Ensure merchandise is displayed according to brand standards—neat, well-organized, steamed, and properly tagged.
• Maintain high standards of housekeeping, safety, and visual merchandising.
• Safeguard company assets, customer property, and store inventory.

Merchandising Excellence

• Oversee stock replenishment, rotation, and accurate inventory records.
• Track fast-moving, slow-moving, and non-selling items, including damaged or aging stock.
• Execute promotions, sell-offs, price revisions, and seasonal campaigns effectively.
• Provide valuable customer insights to buying and design teams.

Customer Experience

• Deliver exceptional customer service and ensure service standards are consistently met.
• Handle customer queries and complaints professionally and promptly.
• Train and guide staff on product knowledge, selling skills, and after-sales service.
• Create a welcoming environment—proactive greetings, engagement, and solutions.

People Leadership

• Coach, mentor, and motivate your team to perform at their best.
• Support onboarding through buddy systems and continuous training.
• Conduct regular team meetings to communicate performance and improvements.
• Foster a positive, service-oriented team culture.

What We’re Looking For

• Minimum SPM certificate.
• At least 3 years of working experience in retail (fashion/apparel preferred).
• Proficient in spoken and written English.
• Basic computer skills (Word & Excel).
• Strong leadership, communication, and customer service mindset.