Retail Store Manager

KK Malaysia; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Store Manager in Malacca City, Malaysia. The role involves overseeing sales performance, ensuring safety, managing inventory, and training staff. Candidates should have a Bachelor's degree and 3-5 years of experience in retail management. Strong data analysis and planning skills are essential. The position requires flexibility for rotating shifts, including weekends and holidays.

Qualifications

• 3-5 years of experience in retail store management, especially new setups.
• Ability to analyze data related to turnover and staff metrics.
• Willingness to relocate or travel for store management.

Responsibilities

• Manage sales and profitability based on monthly targets.
• Ensure safety and security of store assets and operations.
• Train store personnel and manage customer service.

Skills

Data analysis

Overall planning

Risk management awareness

Visual display ability

Education

Bachelor's degree

Job description

Job responsibilities

1. Sales management:

• Based on the monthly target issued by the headquarters, manage the store sales and profit indicators.
• Track the performance and regularly do data analysis and improvement.
• Control cost and maintain sensitive analysis of competing products.

2. Store management:

• Pay attention to the shopping environment and store safety before and after the store, and effectively manage the safety of store assets.

3. Product management:

• Responsible for inventory management such as daily inventory and product expiration date checking.
• Develop a loss prevention plan to reduce store losses.
• Analyze store product data to plan improvements and increase sales.

4. Display management:

• Inspect and manage the display of goods according to the display standards, supervise the implementation of store display work and feedback on problems.

5. Training management:

• Responsible for the training and ensure service management of store personnel, manage customer service feedback, and flexibly handle customer complaints to maintain brand image.

6. Financial management:

• Follow up and deal with the payment and tax work in the store.
• Supervise the security of the payment and self-inspection of the store.
• Formulate anti-theft measures to supervise the implementation of the store.

7. Personnel management:

• Responsible for the selection, use, teaching and retention of store employees.
• Ensure the staffing of the store, and the construction of the store personnel echelon, timely training the company's standards and systems to the store staff.
• Supervise the implementation of the work, timely summary, feedback and optimization suggestions.

8. Cultural management:

• Deeply understand the company's information policy.
• Promote and implement the company's corporate culture.
• Build a good store culture to achieve simplicity and efficiency.

9. Recruitment and Training new retail staffs

Requirements

• 1. Bachelor's degree is preferred, more than 3-5 years of experience in store management in the retail industry especially new set up retail stores.
• 2. Strong data analysis ability, able to grasp the data contacted in the process of store management, including turnover-related data, attrition rate, turnover rate, promotion ratio, etc.
• 3. Strong overall planning ability, data statistics, induction, analysis and application ability, workflow and standard formulation ability, commodity analysis and adjustment ability, visual display ability and keen risk management awareness.
• 4. Follow company regional deployment and identify with the company's corporate culture and values. Willing to relocate or travel outstation to other stores.
• 5. Able to work on rotating retail operation hour including weekend and public holiday.
• 6. Able to work in 3 rotating shifts.
• 7. Prefer short notice candidate.