Retail Store Manager

Gentlewoman (M) Sdn Bhd; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading fashion retail company in Subang Jaya is seeking an experienced Store Manager to lead and motivate the store team in achieving sales goals. The ideal candidate should have over 10 years of experience in retail, with at least 5 years in a managerial capacity, and possess strong leadership and analytical skills. Responsibilities include coaching staff, driving sales performance, and ensuring compliance with company standards. This role offers a competitive salary, career advancement opportunities, and a dynamic working environment.

Benefits

Competitive salary & benefits

Learning & development opportunity

Outstanding career advancement

Recognition of performance

Innovative working culture

Qualifications

• Minimum 10 years of experience in a fast fashion retail environment.
• At least 5 years in a managerial role.
• Able to work a flexible schedule, including weekends.

Responsibilities

• Lead, coach, and motivate the store team.
• Conduct performance evaluations and identify training needs.
• Analyse sales performance and customer trends.
• Ensure compliance with company SOPs and health standards.
• Manage store expenses and operational budgets.

Skills

Leadership and people management

Communication skills

Analytical skills

Problem-solving skills

Attention to detail

Multitasking abilities

Education

Bachelor’s Degree in Business Administration or related field

Job description

Qualifications

• Bachelor’s Degree in Business Administration, Retail Management or related field.
• Minimum 10 years of experience in a fast fashion retail environment, with at least 5 years in a managerial role.
• Strong leadership and people management skills.
• Effective communication, organisation, and multitasking abilities.
• Strong analytical, decision-making, and problem-solving skills.
• High attention to detail with the ability to work in a fast-paced environment.
• Able to work a flexible schedule, including weekends and peak periods.
• Professional appearance and strong sense of fashion.

Responsibilities

• Lead, coach, and motivate the store team to achieve strong sales and service standards.
• Conduct performance evaluations, identify training needs, and develop team members for growth.
• Oversee staff training on product knowledge, selling skills, and store operating standards.
• Drive overall store sales performance and ensure KPIs are achieved.
• Set daily/weekly/monthly sales targets and monitor progress closely.
• Analyse sales performance, customer trends, and stock movement to develop improvement plans.
• Provide feedback to HQ/Buying team on sell-through, customer preferences, and trends.
• Oversee store operations including cash handling, stock control, staffing, and customer service.
• Ensure compliance with company SOPs, policies, health & safety standards, and audit requirements.
• Implement security measures to prevent theft, shrinkage, and unauthorised activities.
• Oversee proper handling, documentation, and reporting of damaged or broken merchandise.
• Ensure adherence to loss prevention SOPs, including regular checks and awareness training for staff.
• Oversee store visual merchandising standards to ensure brand guidelines are maintained.
• Ensure consistency across all aspects of the store including windows, mannequins and product displays.
• Ensure store layout and floor plans are optimised for product placement, customer flow, and sales maximisation.
• Provide direction to the Store Supervisor and VM team on seasonal launches and priority items.
• Manage store expenses, payroll cost, and operational budgets.
• Handle escalated customer issues and ensure timely resolution.
• Recruit, interview, and select suitable store staff.
• Manage staff attendance, scheduling, performance issues, and disciplinary actions.
• Prepare sales, stock, manpower, and operational reports.
• Lead daily briefings and communicate closely with HQ on store updates and needs.

Benefits

• Competitive salary & benefits
• Learning & development opportunity
• Outstanding career advancement
• Recognition & acknowledgement of Excellent Performance, Attitude & Teamwork
• Fun, energetic & innovative working culture