Retail Store Lead: Sales Growth & Team Coaching

U Mobile; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications provider in Johor Bahru seeks an Assistant Store Manager to support daily operations and achieve sales targets. The ideal candidate will have a diploma and at least 1-3 years of experience in retail or customer service, preferably in a supervisory role. Strong customer service and communication skills are essential. Responsibilities include managing sales performance, training staff, and ensuring excellent customer service. The role requires shift work, including weekends and holidays.

Qualifications

• 1-3 years of relevant working experience in retail or customer service, with supervisory experience preferred.
• Proven ability to assist in achieving sales targets.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Assist the Store Manager in overseeing daily operations and achieving sales targets.
• Supervise and train Sales Associates, ensuring adherence to standards.
• Manage inventory, product displays, and store cleanliness.
• Address customer inquiries and resolve issues promptly.

Skills

Strong customer service skills

Ability to resolve customer inquiries effectively

Good verbal and written communication skills

Ability to work effectively within a team

Education

Diploma or equivalent experience in retail or customer service

Tools

Point-of-sales systems

Basic computer applications

Job description

A leading telecommunications provider in Johor Bahru seeks an Assistant Store Manager to support daily operations and achieve sales targets. The ideal candidate will have a diploma and at least 1-3 years of experience in retail or customer service, preferably in a supervisory role. Strong customer service and communication skills are essential. Responsibilities include managing sales performance, training staff, and ensuring excellent customer service. The role requires shift work, including weekends and holidays.