Retail Store Lead: Guest Experience & Sales

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational conglomerate is seeking a Retail Executive in Genting Highlands, Malaysia. The role involves managing retail stores and leading the Retail Crew to maintain high service levels and effective retail functions. You will engage in service recovery, support the retail team with challenging Guests, and coordinate with procurement and partners. This position is a remarkable opportunity for growth and establishing a successful career within the company.

Qualifications

• Ability to manage retail functions effectively.
• Strong interpersonal skills to handle Guest interactions.
• Experience in retail sales and service recovery.

Responsibilities

• Manage assigned retail stores and ensure service excellence.
• Support Retail Crew in challenging Guest interactions.
• Liaise with stakeholders like procurement and third-party partners.

Job description

A leading multinational conglomerate is seeking a Retail Executive in Genting Highlands, Malaysia. The role involves managing retail stores and leading the Retail Crew to maintain high service levels and effective retail functions. You will engage in service recovery, support the retail team with challenging Guests, and coordinate with procurement and partners. This position is a remarkable opportunity for growth and establishing a successful career within the company.