Retail Sales & Operations Manager

Habib Jewels; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail jewelry company seeks a qualified individual for a key sales management position in Malaysia, Selangor. The role includes overseeing yearly, monthly, and daily sales planning while leading Branch Managers to meet sales targets. Candidates should possess at least 6 years of experience in the fashion retail industry, strong leadership skills, and a relevant degree. This is a fantastic opportunity to make a significant impact in an established company within a dynamic market.

Qualifications

• At least 6 years of relevant experience in the fashion retail industry.
• Flexibility to travel within the area as needed.

Responsibilities

• Responsible for yearly, monthly, and daily sales planning.
• Monitor and analyze sales performance and operational metrics.
• Recruit, train, and supervise Branch Managers.
• Implement company policies and ensure operational excellence.
• Promote excellent customer service standards.
• Manage the area's budget and control expenses.
• Provide market analysis and insights.
• Ensure compliance with legal and safety regulations.
• Maintain open communication with senior management.

Skills

Strong leadership and team management skills

Excellent problem-solving and decision-making abilities

Exceptional interpersonal and communication skills

Ability to analyze data and identify trends

Strong organizational and time-management skills

Education

Bachelor's degree in Business Studies, Retail Management, or related field

Tools

Retail software and inventory management systems

Job description

Sales Planning: Responsible for Yearly/Monthly/Daily sales planning for all stores in-charged. Take proactive actions with Branch Managers and Mall marketing (if applicable) to plan in-store activities strategically to achieve monthly and yearly sales target.

Store Performance: Monitor and analyze sales performance, inventory levels, and operational metrics for each showroom and location in the area. Take proactive steps to meet and exceed sales targets and key performance indicators (KPIs).

Team Leadership: Recruit, train, and supervise Branch Managers, ensuring they have the necessary skills and resources to lead their teams effectively. Foster a culture of teamwork, motivation, and professional development.

Operational Excellence: Implement and maintain company policies, procedures, and visual merchandising standards across all locations. Ensure proper inventory management, visual displays, and cleanliness in each showroom.

Customer Service: Promote excellent customer service standards within each location. Address customer concerns and feedback, ensuring a high level of satisfaction and repeat business.

Budget and Expense Control: Manage the area's budget, control expenses, and drive cost-effective operations. Monitor and report on financial performance regularly.

Market Analysis: Stay updated on industry trends, market dynamics, and competitor activities. Provide insights and recommendations for adapting strategies and tactics accordingly.

Compliance: Ensure that all stores in the area adhere to legal and safety regulations. Handle any compliance-related matters promptly and effectively.

Communication: Maintain open and effective communication with the senior management team and corporate office. Provide regular reports, updates, and recommendations. Also to ensure all directions; strategies; or messages from corporate office are communicated clearly to all store team members.

Requirements

Bachelor's degree in Business Studies, Retail Management, or a related field (preferred).

At least 6 years of relevant experience in fashion retail industry.

Strong leadership and team management skills.

Excellent problem-solving and decision-making abilities.

Exceptional interpersonal and communication skills.

Ability to analyze data, identify trends, and take appropriate action.

Familiarity with retail software and inventory management systems.

Strong organizational and time-management skills.

Flexibility to travel within the area as needed.