Retail Sales & Operations Manager

Habib Group; Ampang Jaya Municipal Council; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia is seeking a Sales Manager responsible for overseeing sales planning across multiple stores, team leadership, and ensuring operational excellence. This role requires a strong background in fashion retail with at least 6 years of experience. The candidate must demonstrate exceptional leadership skills and the ability to analyze market trends. The position involves maintaining high customer service standards and compliance within the retail sector.

Qualifications

• Minimum 6 years of relevant experience in fashion retail industry.
• Strong leadership and team management skills required.
• Ability to analyze data and identify trends.

Responsibilities

• Responsible for yearly/monthly sales planning for all stores.
• Monitor sales performance and inventory levels regularly.
• Recruit and train Branch Managers to lead their teams.

Skills

Leadership skills

Problem-solving

Data analysis

Communication skills

Organizational skills

Time management

Education

Bachelor's degree in Business Studies, Retail Management, or a related field

Tools

Retail software

Inventory management systems

Job description

Sales Planning: Responsible for Yearly/Monthly/Daily sales planning for all stores in-charged. Take proactive actions with Branch Managers and Mall marketing (if applicable) to plan in-store activities strategically to achieve monthly and yearly sales target.

Store Performance: Monitor and analyze sales performance, inventory levels, and operational metrics for each showroom and location in the area. Take proactive steps to meet and exceed sales targets and key performance indicators (KPIs).

Team Leadership: Recruit, train, and supervise Branch Managers, ensuring they have the necessary skills and resources to lead their teams effectively. Foster a culture of teamwork, motivation, and professional development.

Operational Excellence: Implement and maintain company policies, procedures, and visual merchandising standards across all locations. Ensure proper inventory management, visual displays, and cleanliness in each showroom.

Customer Service: Promote excellent customer service standards within each location. Address customer concerns and feedback, ensuring a high level of satisfaction and repeat business.

Budget and Expense Control: Manage the area's budget, control expenses, and drive cost-effective operations. Monitor and report on financial performance regularly.

Market Analysis: Stay updated on industry trends, market dynamics, and competitor activities. Provide insights and recommendations for adapting strategies and tactics accordingly.

Compliance: Ensure that all stores in the area adhere to legal and safety regulations. Handle any compliance-related matters promptly and effectively.

Communication: Maintain open and effective communication with the senior management team and corporate office. Provide regular reports, updates, and recommendations. Also to ensure all directions; strategies; or messages from corporate office are communicated clearly to all store team members.

Qualifications

• Bachelor's degree in Business Studies, Retail Management, or a related field (preferred).
• At least 6 years of relevant experience in fashion retail industry.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Exceptional interpersonal and communication skills.
• Ability to analyze data, identify trends, and take appropriate action.
• Familiarity with retail software and inventory management systems.
• Strong organizational and time-management skills.
• Flexibility to travel within the area as needed.
• Candidate must be willing to travel.

Retail & Consumer Products 1,001-5,000 employees