Retail Sales Manager

Bank Islam Malaysia Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Retail Sales Manager to oversee staff and sales processes. The role requires a strong sales-driven culture, hands-on leadership in a fast-paced environment, with a minimum of 5 years' experience in sales and training roles. Candidates should possess relevant qualifications and a commitment to quality customer service. Join us to develop your career with a pioneer in Islamic banking.

Qualifications

• Minimum 5 years' experience in sales, preferably banking.
• Experience in leadership and team management.
• Ability to drive sales performance through coaching.

Responsibilities

• Supervise staff and monitor work processes.
• Set sales targets in line with business objectives.
• Provide quality services and enforce standards.

Skills

Sales-driven culture

Leadership

Problem solving

Customer service

Networking

Coaching

Education

Diploma / Degree in related discipline

Job description

Accomplish department objectives by supervising staff and organizing and monitoring work processes.

Setting sales targets and deadline that in line with company business.

Plan appraises job results and prepares work schedules for sales agents locally and/or across region.

Passionate, innovative and the ability to lead in driving culture change / new way of doing things.

Being energetic and creative person with positive mindset in planning and driving sales performance.

Accomplishes staff job results by coaching, counselling and disciplining employees i.e. sales personnel.

Monitoring and track sales personnel performance and productivity and overall performance Weekly/Monthly.

Collaborate with HR and Sales Manager on recruitment and staff training – both new and existing, conduct training on need basis.

Provides quality services, implement and enforcing quality with customer services standards.

Ensuring application forms and documentation submitted timely and organize manner as stipulated for relevant decision and approval.

Contribute to team effort by accomplishing related results as needed.

Understand customer financial needs and objectives and implement best practices and more time to facilitate sales through customized sales pitches to customer.

Resolve customer complaints regarding sales and services.

Prepare and submit sales reports for Top Management i.e. Retail Sales Director

Ensure adherence and compliance to all internal policies / guidelines and external regulatory requirements.

Protect the image and brand of the Bank.

Any other duties / assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.

QUALIFICATION

Diploma / Degree in any related discipline or equivalent experience.

YEARS OF EXPERIENCES

Minimum 5 years' experience in sales (banking) + leadership experience

SPECIFIC SKILLS/KNOWLEDGE AND CERTIFICATION REQUIRED

• Expertise on Personal & Mortgage financing and any other retail banking product.
• Possessing TBE & FIMM added value.
• High inclination towards a sales-driven culture.
• Ability to manage and held accountable in sales result oriented.
• Ability to take initiative and utilize sound judgment in decision making and higher-level problem solving.
• Desire to work as a team with results driven approach.
• Experience of working in fast-moving business environment.
• Ability to network across a variety of functions at various levels & regions.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Retail Sales Manager?
• How many years' experience do you have in a training & development role?
• Do you have experience in a sales role?

Bank Islam Malaysia Berhad is the pioneer of Islamic banking system in Malaysia. We have grown to become one of the nation’s leading financial institutions, providing a wide range of products and services to meet the financial and banking needs of all Malaysians, regardless of race and religion. A career with Bank Islam means an outstanding opportunity to develop a professional vocation in the ever-challenging banking industry. Be a part of an organisation that is totally committed to developing Malaysia as one of the leading global Islamic financial centres.

Follow our Careers IG @gobeyondatbankislam for more information on our culture and new career opportunities!