Retail Sales Executive

Feruni Ceramiche Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tile brand in Malaysia is seeking a passionate Retail Sales Executive who will be responsible for connecting with customers through design concept selling. This role involves achieving sales targets, improving customer satisfaction, and providing exceptional in-store experiences. The successful candidate will possess a degree and skills in communication and sales, with fresh graduates encouraged to apply. Benefits include attractive sales incentives and comprehensive medical coverage.

Benefits

Attractive Monthly Sales Incentives

Comprehensive Medical Coverage

Work-Life Balance with a 5-day work week

Qualifications

• Fresh graduates are welcome; internship and co-curricular activities are a plus.
• Proven experience in Sales & Marketing is required.
• Familiarity with CRM or other digital sales tools is essential.

Responsibilities

• Connect design concepts to customer needs and effectively present them.
• Drive service quality and monitor customer satisfaction for improvements.
• Achieve sales targets and analyze performance for corrective actions.

Skills

Communication skills

Sales techniques

Customer relationship management (CRM)

Education

Degree or Diploma in a related field (e.g. Architecture, IT, Design)

Tools

CRM software

Job description

Join Feruni Ceramiche and we bring art, beauty and inspiration together.

Be part of Feruni Ceramiche, Malaysia’s leading tile brand where innovation meets craftsmanship. As a Retail Sales Executive, you play a key role in connecting with potential customers through design concept selling. We're looking for a passionate, quick learner with a strong interest in communication and influencing. Training and guidance on sales techniques will be provided.

What You’ll Enjoy as a Ferunian

• Attractive Monthly Sales Incentives – Your performance is rewarded, every month.
• Comprehensive Medical Coverage – Includes hospitalization benefits up to RM80,000 and annual wellness coverage up to RM1,200.
• Work-Life Balance – Enjoy a 5-day work week with Sundays off, 9.00 am to 6.00 pm working hours.

Design Concept Selling

Ability to connect the design concept to customer's needs.

Walk through the design process and give examples of benchmarking, immersion, concepts and ideation.

Presenting visually through showroom displays to create greater impact.

Showcasing past projects and their results to get buy-in and gain credibility.

Use Sales Funnel methodology to track customer journey, and sales processes, and drive sales results.

Identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.

Closely follow up on prospective customers and leads to create sales opportunities and increase conversion rate.

Drive service quality and customer satisfaction for continuous improvement.

Achieves sales target and net income target, analyzing variance and initiating corrective actions.

Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.

Communicate scheduled sales reports in accordance with organizational standards.

Suggest new operational strategies to improve store's performance and productivity.

Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.

Deliver Store Service & Excellence

Provide personalized in-store customer experience to meet needs and provide satisfaction.

Improve merchandising presentation and visual displays.

Deliver operations and service excellence over multiple customer touchpoints.

Recommendation of areas of improvement to continuously improve productivity.

Responsible for sales order processing.

Conduct data-driven functional analysis with CRM system applications, etc.

What We’re Looking For

• Degree or Diploma in a related field (e.g. Architecture, IT, Design, Mass Comm).
• Fresh graduates are welcome (internship & co-curricular activities are a plus).
• Experience in Sales & Marketing with proven results.
• Familiar with CRM or other digital sales tools.
• Good with numbers and able to calculate lead time.
• Can communicate well in English, Bahasa Malaysia, and Mandarin will be added advantages.
• Interested in interior design and design concepts.