Retail Sales Executive

Malabar Gold & Diamonds; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail jewelry company is looking for a sales associate to engage with customers, facilitate buying decisions, and maintain stock levels. The role requires strong interpersonal skills to manage customer queries, achieve sales targets, and ensure attractive product displays, adhering to hygiene standards. Responsibilities include daily stock counts, monitoring sales, and working with the marketing team. The ideal candidate should have a proactive approach to customer service and sales.

Responsibilities

• Receive customers and engage to understand requirements.
• Introduce products and facilitate buying decisions.
• Prepare estimates and complete sales transactions.
• Achieve category wise sales targets.
• Count and maintain account of stock daily.
• Monitor stock levels and ensure adequacy for sales.
• Report sold stock for timely replenishment.
• Monitor dead stock and liaise with store manager.
• Ensure proper display of products at the counter.
• Maintain safety of displayed jewelry.

Job description

Responsibilities

• Receive the customer and engage with the customer to understand the customer’s requirement.
• Introduce various product offering to the customers and facilitate customer buying decision.
• Prepare the estimate of the products selected and completing the sales transaction.
• Achieve category wise sales target for the allocated section.
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.
• Monitor the stock in the section and ensure adequate stock for sales.
• Report the sold sock in the section for reordering to the sales manager for timely stock replenishment.
• Monitor the dead stock and liaison with the store manager to minimise the same.
• Responsible for proper and attractive display of the products at the appropriate counter following hygienic standards.
• Transfer the stock to the locker at the close of the day; maintain safety of jewellery displayed to customers and communicate promptly to the superiors about any potential theft.

Additional Responsibilities

• Understand the queries and complaints from the customer and address with right solution.
• Provide support to the marketing team for potential customer visits and exhibitions.
• Identify potential customers and referring them to the store.
• Adhere to cost saving practices undertaken in the store.
• Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.