Retail Sales and Operations Manager - Southern Region

CompAsia; Johor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading technology firm seeking a Retail Sales and Operations Manager for the Southern Region. The role requires driving sales growth, ensuring operational excellence, and mentoring staff. The candidate should possess strong sales management experience and excellent communication skills. Responsibilities include developing training programs, ensuring compliance with company policies, and managing customer engagement strategies. This position can be based in Melaka or Johor, offering a strategic role in enhancing the company's growth and profitability.

Qualifications

• Proven experience in sales management or operations management.
• Strong analytical skills to interpret sales data.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive regional sales growth and set targets.
• Develop and implement effective training programs.
• Mentor staff for operational excellence.
• Ensure compliance with company policies.
• Manage marketing campaigns and customer engagement strategies.

Skills

Sales strategy development

Training program creation

Customer engagement

Mentorship

Operational compliance

Job description

Retail Sales and Operations Manager - Southern Region

* Position is open to be based at Melaka or Johor.

Overall Background

The Regional Sales and Operations Manager is responsible for driving sales growth, ensuring operational excellence, mentoring and developing staff, and maintaining compliance with company policies. A results-oriented mindset, and the ability to align regional goals with the organization's objectives.

Summary

The role of a regional manager is challenging yet rewarding. By taking on the responsibilities of overseeing multiple branches and coordinating operations within a region, regional managers play a crucial role in the success of a company. They are leaders, strategists, and problem solvers, contributing to the growth and profitability of the organisation.

Responsibilities

• Drive Regional Sales Growth and Achieve Targets

  Analyse regional sales data to identify trends, strengths, and areas for improvement and working closely with The Head of Business Unit.

  Set clear, measurable, and achievable sales targets for teams.

  Foster collaboration among teams to share best practices and leverage cross-region insights.

• Develop and Implement Effective Training Programs

  Conduct a needs assessment to identify skill gaps among staff.

  Create training modules focused on product knowledge, customer engagement, and sales techniques. To work with Head of BU and HR to develop training.

  Schedule regular evaluations to measure the effectiveness of the training and make adjustments as needed.

• Mentor and Support Staff for Operational Excellence

  Identify high-potential employees and provide them with development opportunities.

  Encourage staff to set career goals and provide resources to help them achieve these.

  Work closely with Store Supervisor and celebrate individual and team achievements to boost morale and motivation.

• Ensure Compliance with Company Policies and Operational Standards & Operational Excellence.

  Working closely with Head of Business Unit, regularly communicate company policies and updates to all staff.

  Conduct periodic audits to ensure adherence to operational standards.

  Provide training on compliance and address any gaps proactively.

  Oversee day-to-day operations within the region to ensure efficiency and adherence to standards. Implement new processed to streamline and improve customer experience.

• Campaign Management: Planning, executing, and evaluating marketing campaigns across various platforms (digital, print, social media, etc.).
• Customer Engagement: Developing strategies to increase customer engagement, loyalty, and retention through various marketing initiatives
• Partnership Program: Building and managing strategic partnerships with key industry players, malls, brands, and vendors to expand reach, increase visibility, and create mutually beneficial marketing and sales opportunities.

Key Performance Indicators (KPIs)

• Percentage of sales target achieved (monthly/quarterly/yearly).
• Growth rate of regional revenue compared to the previous period.
• Customer acquisition and retention rates.
• Average resolution time for customer or operational issues.
• Audit scores for operational compliance and standards.
• Frequency of non-compliance incidents.
• Audit and review scores for policy adherence.
• Percentage of staff completing training programs.
• Improvement in team sales performance post-training.
• Employee satisfaction scores related to professional growth opportunities.
• Net Promoter Score (NPS) or customer satisfaction ratings.
• Resolution time for customer complaints.
• Number of repeat customers and referrals.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.