Retail Operations & Performance Coach

Ecco Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company in Kuala Lumpur is seeking an Assistant Operations Manager to enhance retail operations and drive sales performance. The role involves analyzing KPIs, collaborating with store teams, and ensuring compliance with brand standards. Ideal candidates should have a Bachelor's degree and 2-4 years of retail management experience. Strong coaching and people management skills are essential, along with proficiency in Microsoft Office. The company values a passionate approach to team performance and customer service.

Qualifications

• Bachelor’s degree in any field; business knowledge and retail math are advantages.
• 2–4 years’ experience as an Area Manager or Assistant Retail Operations Manager.
• Strong sales drive and results-oriented mindset.
• Passion for people development.

Responsibilities

• Support customer service excellence and operational efficiency.
• Analyze sales results, KPIs, and recommend improvements.
• Collaborate with cross-functional teams to support all stores.
• Support the sales team through coaching and training.

Skills

Coaching

Team-building

People management

Sales performance

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

A leading retail company in Kuala Lumpur is seeking an Assistant Operations Manager to enhance retail operations and drive sales performance. The role involves analyzing KPIs, collaborating with store teams, and ensuring compliance with brand standards. Ideal candidates should have a Bachelor's degree and 2-4 years of retail management experience. Strong coaching and people management skills are essential, along with proficiency in Microsoft Office. The company values a passionate approach to team performance and customer service.