Retail Operations Manager East Coast

Bata Shoes; Terengganu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading footwear retailer in Malaysia is seeking a Retail Operations Manager to oversee daily store operations, achieve profitability, and ensure customer satisfaction. You will lead area managers and sales teams, implement marketing strategies, and support store expansion. The ideal candidate should have experience in retail operations, strong leadership skills, and the ability to drive performance through effective coaching and analysis. This role is key to enhancing operational efficiency while ensuring compliance with company policies.

Qualifications

• Experience as a Retail Operations Manager or Regional Manager in the fashion industry.
• Strong leadership and decision-making ability.
• Excellent communication and coaching skills.

Responsibilities

• Oversee day-to-day operations of retail stores.
• Achieve operational objectives and drive profitability.
• Work closely with area managers to support business strategies.
• Conduct regular store visits and business presentations.

Skills

Leadership

Project management

Data analysis

Verbal communication

Flexibility

Job description

Job Summary The Retail Operations Manager oversees the day-to-day operations of retail stores to ensure efficiency, profitability, and customer satisfaction. This role involves managing area managers and store staff, optimizing sales, ensuring compliance with company policies, and implementing strategies to improve performance.

Key responsibilities:

Achieve operation objectives

Driving KPI's & profitability

Work closely with area managers

Coach sales team in driving the business

Support store expansion plans

Business analysis & presentations

Liaising with key department for business improvement strategies

Implement strategic marketing plans

Regular store visits in the region

Functional Skills and Knowledge:

Flexibility to adapt to changes in business operations.

Leadership and decision-making ability.

Motivated self-starter, with the ability to work both independently as well as collaboratively with a team-player’s mindset.

Ability to work resourcefully.

Excellent project management skills with the ability to multi-task.

Strong written and verbal communication skills.

Proficiency in analyzing and synthesizing data.

Requirements:

Preferably Retail Operations Manager/ Regional Manager - specializing in Sales - Retail/ General in Fashion Industry / Footwear / Chain Store Retailer and Franchising