Retail Lead (Central)

CelcomDigi; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Retail Leader to oversee store operations, enhance customer experience, and drive sales. The ideal candidate will have 5 to 8 years of experience in retail or telecommunications, with a strong leadership background and exceptional communication skills. This role requires a positive, resourceful individual who can motivate teams and make effective business decisions while maintaining high operational standards.

Qualifications

• Minimum of 5 - 8 years of relevant work experience, preferably in telecommunications or retail.
• Proven experience in leading and managing a team with minimal supervision.
• Strong people management skills and excellent communication abilities.

Responsibilities

• Oversee all store operations to maximize sales and enhance customer experience.
• Develop and mentor staff, ensuring high operational standards.
• Analyze store reports and implement initiatives for quick improvements.

Skills

Leadership

Retail management

Team motivation

Communication

Data analysis

Education

SPM (Sijil Pelajaran Malaysia)

Job description

Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

JOB SUMMARY

The Retail Leader oversees all store operations, driving sales, customer experience, and staff performance. They organize daily activities, mentor and develop staff, ensure compliance, and implement initiatives to optimize store performance. Acting as a role model, they champion CD Retail Culture and deliver exceptional retail standards.

ACCOUNTABILITIES

• Ensure smooth store operations to maximize sales, enhance customer experience, and control costs.
• Organize and delegate tasks to staff, ensuring efficient and successful store management.
• Monitor and manage staff performance (Retail Specialists and Retail Experts) in sales, service, customer experience, and compliance.
• Maintain seamless operations across cash handling, inventory management, store layout, POSM, displays, and in-store merchandising.
• Develop and mentor staff, providing motivation, coaching, and guidance to ensure high operational and performance standards.
• Enforce quality and compliance with company policies, procedures, and guidelines.
• Analyze store reports and implement relevant initiatives for quick operational improvements.
• Provide feedback and innovative ideas to the Regional Retail Manager to elevate retail standards.
• Act as a role model and change agent, promoting and embodying CD Retail Culture throughout the store.

JOB REQUIREMENT

• Must have passed SPM (Sijil Pelajaran Malaysia).
• Minimum of 5 - 8 years of relevant work experience, preferably in telecommunications or retail industries.
• Proven experience in leading, managing, and motivating a team with minimal supervision.
• Good knowledge of retail management best practices; experience in Retail Specialist or Retail Expert roles is an advantage.
• Excellent organizational and leadership abilities.
• Strong people management skills; approachable, responsible, and an attentive listener.
• Outstanding verbal, written, and interpersonal communication skills.
• Strong commercial awareness, analytical mindset, and familiarity with data analysis principles.
• Positive, passionate, collaborative, creative, self-motivated, resourceful, team-oriented, and able to perform under pressure.
• Ability to make quality operational and business decisions.