Retail Associate

adidas; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports brand in Malaysia is seeking a retail associate to inspire consumer loyalty and meet sales targets. Candidates should have up to 2 months of experience in a sports or fashion retail setting, along with basic numeracy and communication skills. Responsibilities include executing customer service standards, effectively communicating product features, and maintaining store operations. This role offers a chance to work in a dynamic retail environment focused on sale performance and customer engagement.

Qualifications

• Experience in a sports or fashion retail environment (1-2 months preferred).
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Meet or exceed store sales and profit targets.
• Inspire consumer loyalty to the Brand.
• Execute Brand Customer Service standards.
• Communicate product features clearly.

Skills

Customer service

Sales techniques

Communication skills

Job description

PURPOSE & IMPACT ON ORGANIZATION:

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

KEY RESPONSIBILITIES:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills