Retail Assistant, Service Point (Multiple Locations Selangor) - SPX Express

Shopee; Bandar Baru Bangi; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Malaysia is seeking customer service staff to assist with operational tasks. You will welcome customers, monitor deliveries, and ensure adherence to procedures. The ideal candidate should be detail-oriented and have knowledge of Microsoft Office tools. Previous experience in customer service or a similar field is preferred. This full-time position requires working rotational shifts across various locations. Competitive benefits and allowances are included.

Benefits

Fixed allowance

KPI Incentive

Overtime compensation

EPF

SOCSO

Qualifications

• Decent knowledge of Microsoft Office tools.
• Detail-oriented and meticulous personality.
• Experience in customer service or logistics is an advantage.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and stocked.
• Monitor delivery and shipping needs efficiently.
• Receive orders and coordinate with drivers.
• Ensure smooth operation and parcel pick-up.
• Assist in sorting inbound volume.

Skills

Customer service skills

Knowledge of Microsoft Office tools

Attention to detail

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Job Details & Requirements:

1. Working hours: 10am - 6:30pm / 1pm - 9pm
2. Working Arrangement: 6 working days, rotational day shift
3. Work location: Damansara Damai, Kota Damansara, Kajang East, Bandar Puteri Bangi, Bayu Tinggi, Kajang Impian, OUG
4. Benefits: Fixed allowance, KPI Incentive, Overtime (if required), EPF, SOCSO
5. Employment type: Full-time & Fixed Term Contract

Job Description:

• Welcome and assist customers in a friendly and professional manner.
• Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
• Service customers’ delivery, packing, and shipping needs efficiently.
• Receive customer orders and coordinate with drivers for pick-up.
• Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.
• Assist, sort & process inbound volume and support drivers in parcel collection.
• Ensure adherence to standard operating procedures at all times.
• Perform other ad-hoc duties as required.

Requirements:

Essential Requirements:

• Decent knowledge of Microsoft Office tools
• Detail-oriented, meticulous, and pleasant personality
• Experience in customer service or logistics is an advantage
• Have prior working experience in retail, service point or any similar nature