Retail and F&B Manager

KSL Holdings Berhad; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food and beverage company in Klang City is looking for an Operations Manager to oversee daily operations across all outlets and retail stores. The successful candidate will monitor financial performance, develop marketing strategies, manage inventory, and lead the team. Candidates should possess a diploma or degree in Hospitality Management or a related field along with 3-5 years of managerial experience in the F&B industry, demonstrating strong leadership and communication skills.

Qualifications

• Minimum of 3-5 years of experience in a managerial role within the F&B industry.
• Experience in retail operations and setting up new outlets is required.
• In-depth knowledge of F&B operations and market trends.

Responsibilities

• Ensure smooth day-to-day operations in F&B outlets and retail stores.
• Monitor budgets, generate financial reports, forecast, and control costs.
• Collaborate with chefs on menu development and marketing plans.
• Maintain accurate inventory levels and liaise for replenishment.
• Hire, train, schedule, and supervise staff effectively.
• Handle customer complaints to enhance the overall experience.

Skills

Strong leadership

Communication

Problem-solving

Decision-making

Business sense

Education

Diploma or degree in Hospitality Management, Food & Beverage Management, Business Administration, or related field

Tools

POS systems

Job description

Operations Management: Ensuring smooth day-to-day operations, including quality service, hygiene, safety, and cleanliness standards in all F&B outlets and retail stores.

Financial Performance: Monitoring budgets, generating financial reports, forecasting, and cost control across all F&B outlets and retail stores.

Menu and Marketing: Collaborating with chefs on menu development, exploring F&B market trends, developing sales programs, and executing marketing plans to promote products and drive revenue.

Inventory Management: Maintaining accurate inventory levels, optimizing stock, and liaising with Procurement for replenishment.

Team Leadership: Hiring, training, scheduling, and supervising staff, providing guidance and coaching, and fostering a positive work environment, while motivating staff to meet sales targets.

Customer Experience: Handling customer complaints and feedback promptly to ensure satisfaction and enhance the overall customer experience.

Requirements:

Education: A diploma or degree in Hospitality Management, Food & Beverage Management, Business Administration, or a related field is preferred.

Experience: A minimum of 3-5 years of experience in a managerial role within the F&B industry, preferably with experience in retail operations and setting up new outlets, is required.

Skills: Strong leadership, communication, problem-solving, decision‑making abilities and business sense are essential for managing F&B outlets and retail operations effectively. In‑depth knowledge of F&B operations, market trends, and POS systems are also necessary.