Retail Admin

MR.DIY; Selangor; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading home improvement brand in Malaysia seeks an Operations Coordinator to manage store information and support daily operations. Candidates should have a Bachelor's degree or diploma with at least 2 years of retail experience. Responsibilities include maintaining store data, handling customer feedback, and coordinating with various units. The ideal candidate possesses strong organizational and analytical skills, along with effective communication and teamwork abilities. Join us to shape how millions shop every day.

Qualifications

• Minimum 2 years of experience in retail operations or coordination roles.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Maintain and update store data.
• Resolve refund, discount, and void issues per SOP.
• Monitor store adherence to company policies.
• Update store notice boards regularly.
• Develop and manage communication channels.
• Handle orders for consumables and supplies.
• Issue letters for merchandisers and suppliers.
• Arrange travel and schedules for country retail PICs.
• Address and resolve customer feedback.
• Track service reports for review and improvement.
• Assist in resolving pending maintenance issues.
• Troubleshoot and report on utility consumption.
• Draft or enhance SOPs related to refunds and exchanges.
• Assist the Operation Manager in daily operations.
• Supervise and guide executives within the unit.
• Monitor timely completion of assigned projects.
• Support in analyzing data and preparing reports.
• Coordinate with other units for smooth operations.
• Address and resolve store issues related to responsibilities.

Skills

Strong organizational skills

Time-management skills

Analytical skills

Problem-solving skills

Effective communication

Teamwork abilities

Education

Bachelor's degree or diploma in a relevant field

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career.

From retail operations and merchandising to strategy, tech, and supply chain, your work here shapes how millions of customers shop every day.

Responsibilities

• Store Information Management – Maintain and update store data.
• Transaction Troubleshooting – Resolve refund, discount, and void issues per SOP.
• Compliance Monitoring – Monitor store adherence to company policies.
• Notice Board Management – Update store notice boards regularly.
• Internal Communication – Develop and manage communication channels.
• Store Own Use Item Orders – Handle orders for consumables and supplies.
• Authorization Letters – Issue letters for merchandisers and suppliers.
• Itinerary Coordination – Arrange travel and schedules for country retail PICs.
• Customer Feedback Resolution – Address and resolve customer feedback.
• Customer Service Reporting – Track service reports for review and improvement.
• Store Maintenance Support – Assist in resolving pending maintenance issues.
• Utility Usage Monitoring – Troubleshoot and report on utility consumption.
• Policy Development – Draft or enhance SOPs related to refunds, exchanges, and utilities.
• Assist the Operation Manager in daily operations and task execution.
• Supervise and guide executives within the unit.
• Monitor and ensure timely completion of assigned projects and responsibilities.
• Support in analyzing data and preparing reports for management.
• Coordinate with other units to ensure smooth operations.
• Address and resolve store issues related to unit responsibilities.

Requirements

• Bachelor’s degree or diploma in a relevant field.
• Minimum 2 years of experience in retail operations or coordination roles.
• Strong organizational and time-management skills.
• Ability to handle multiple tasks efficiently.
• Good analytical and problem-solving skills.
• Effective communication and teamwork abilities.