Restaurant Supervisor

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A luxury hotel in Kuala Lumpur is seeking a Restaurant Supervisor to manage restaurant operations and ensure an exceptional guest experience. The ideal candidate should have at least 2 years of hotel experience with strong leadership and communication skills. Responsibilities include supervising staff and maintaining high service standards. This role offers development opportunities and various benefits in an upscale work environment.

Benefits

Learning & Development programs

Complimentary stays in hotels

Health benefits and wellness programs

Higher EPF contributions

Public holiday entitlement

Exceptional rest area

Qualifications

• Minimum 2 years of hotel experience.
• Previous experience in supervising and/or delegation.
• Good communication skills with kitchen and staff.

Responsibilities

• Attend to guest requests and complaints, efficiently and courteously.
• Maintain good communication with kitchen operations and F&B section heads.
• Assist with weekly duty schedules and vacation leaves.
• Provide feedback to manager on guests' complaints.

Skills

Guest service

Team leadership

Communication

Education

Minimum SPM qualification or Hotel School

Tools

Infrasys system

Job description

RESTAURANT SUPERVISOR

Mandarin Oriental, Kuala Lumpur is looking for a Restaurant Supervisor to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Restaurant Supervisor is responsible for supervising operations of the restaurant, to deliver an excellent guest experience. The Restaurant Supervisor reports to the Restaurant Manager.

Responsibilities

• Attend to guest requests and complaints, efficiently and courteously
• Maintain good communication with the Kitchen operations, F&B section heads and other relevant departments
• Assist with the administration of weekly duty schedules, vacation leaves and present to the Assistant Managers or Manager for approval
• Provide feedback to Manager/ Assistant Manager on guests’ complaints
• Show a positive, energetic and caring attitude always towards guests and fellow colleagues
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item

Qualifications

• Minimum SPM qualification or Hotel School would be an added advantage
• Minimum 2 years of hotel experience
• Previous experience in supervising and/or delegation
• Knowledge of Infrasys system

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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