Restaurant Operations Assistant

Khal Khalish Holdings Sdn Bhd; Bandar Baru Bangi; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local restaurant chain in Bandar Baru Bangi is seeking an operational coordinator to assist with daily restaurant functions, including managing staff, ensuring cleanliness, and maintaining quality standards. The ideal candidate will have at least 2 years of experience in the restaurant or F&B industry, a diploma or SPM, and skills in coordination and communication. The role offers a basic salary of RM2,500, attendance allowance, and additional benefits.

Benefits

Basic Salary: RM2,500

Attendance Allowance: RM150

Annual Salary Increment based on KPI

12 Annual Leave Days

EPF + SOCSO provided

Annual Performance Bonus based on KPI

Qualifications

• At least 2 years of experience in the restaurant or F&B industry.
• Able to work under pressure and in a fast-paced environment.
• Honest, hardworking, responsible, and a good team player.

Responsibilities

• Monitor smooth daily operations from opening to closing.
• Ensure cleanliness of restaurant, toilets, and kitchen.
• Prepare daily sales reports and check staff attendance.
• Help monitor customer service to ensure quick and polite service.

Skills

Teamwork

Problem-solving

Time management

Communication

Education

Minimum SPM / Diploma in Management, Hospitality, or F&B

Tools

POS system

Excel

WhatsApp

Job description

Requirements

• Minimum SPM / Diploma (preferably in Management, Hospitality, or F&B)
• At least 2 years of experience in the restaurant or F&B industry.
• Able to work under pressure and in a fast-paced environment.
• Honest, hardworking, responsible, and a good team player.
• Proficient in using basic phone/computer tools (WhatsApp, Excel, POS system).

Job Objective

Assist in ensuring the daily restaurant operations run smoothly and efficiently, including kitchen, customer service, inventory, and basic administrative tasks. Act as a bridge between staff and management to maintain Mak Kimbong’s operating standards at all times.

Main Responsibilities

1. Daily Restaurant Operations

• Monitor smooth daily operations from opening to closing.
• Ensure staff arrive on time, dress neatly, and follow SOPs.
• Assist in preparing staff work schedules and ensure fair task distribution.
• Maintain cleanliness of the restaurant, toilets, dining area, and kitchen at all times.

2. Kitchen Monitoring

• Check raw material stock every morning and help restock when necessary.
• Monitor food taste, preparation, portioning, and presentation quality.
• Report to the Operation Manager if stock runs low, equipment breaks down, or quality is inconsistent.
• Ensure proper kitchen hygiene, raw material storage, and waste management.

3. Administrative Duties

• Prepare the daily sales report.
• Check staff attendance and petty cash reports.
• Assist HQ in collecting documents such as supplier invoices and delivery slips.
• Ensure all files and reports are neatly organized.
• Answer phone calls and reply to company messages politely, promptly, and professionally.
• Relay customer or supplier inquiries accurately and quickly to management.

4. Customer Service & Experience

• Help monitor customer service to ensure quick and polite service.
• Handle minor customer complaints effectively before referring to management.
• Ensure the restaurant atmosphere is always friendly, clean, and comfortable.

5. Communication & Coordination

• Act as a liaison between the kitchen, counter, and management.
• Deliver management instructions clearly to all staff.
• Attend weekly operation meetings when required.

Benefits

• Basic Salary: RM2,500
• Attendance Allowance: RM150
• Annual Salary Increment (based on KPI and work performance)
• Annual Leave: 12 days per year
• EPF + SOCSO provided
• Annual Performance Bonus (based on KPI and work performance)