Restaurant Manager

CERGAS NOBLE MANUFACTURING SDN BHD; Sarawak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading F&B franchise in Malaysia is seeking a Manager to oversee restaurant operations and ensure quality service. This role requires a minimum of two years of managerial experience in the food and beverage industry. Responsibilities include staff recruitment, compliance audits, and strategic execution to enhance sales and customer experience. Candidates must have strong leadership skills, a relevant diploma, and be willing to travel. Incentives and commissions apply upon confirmation.

Benefits

Incentives and commissions

Qualifications

• Minimum 2 years’ managerial experience in F&B / Restaurant Chain.
• Candidate must possess at least a Diploma in a related field or equivalent.
• Must possess own transport and willing to travel.

Responsibilities

• Oversee all restaurant operations to ensure smooth and efficient service.
• Recruit, onboard, and train new staff to meet operational standards.
• Conduct regular outlet audits and provide feedback.
• Contribute to local operational strategies to improve sales.
• Handle customer complaints and implement improvement plans.

Skills

Managerial experience in F&B

Leadership skills

Team player

Ability to work independently

Good communication

Education

Diploma in a related field

Job description

Responsibilities

• Oversee all restaurant operations to ensure smooth, consistent, and efficient service.
• Ensure compliance with company SOPs, food safety, and hygiene standards.
• Monitor and manage daily inventory levels, stock freshness, and waste control.
• Execute promotional campaigns and ensure stores are well‑prepared with adequate stock and staff readiness throughout campaign periods.

Team Management & Development

• Recruit, onboard, and train new staff to meet operational standards.
• Conduct regular coaching and performance reviews for team members.
• Motivate and guide team members to achieve sales, service, and quality targets.
• Collaborate closely with Supervisors and Area Managers to resolve team challenges and improve store morale and performance.
• Drive excellent customer service and promptly handle complaints or issues.
• Implement continuous improvement plans to enhance customer experience.

Audit, Compliance & Reporting

• Conduct regular outlet audits using company checklists; provide feedback and corrective recommendations.
• Ensure compliance with Halal, KKM, DOSH, and internal audit requirements.
• Submit timely reports and follow‑up action plans as directed by Management.

Strategic Execution

• Contribute to localised operational strategies to improve sales, product mix, and margin performance.
• Support initiatives related to staffing cost optimisation and upselling efforts.

Other Duties

• Undertake any additional duties as assigned by Management.

Job / Skills Requirements

• Minimum 2 years’ managerial experience in F&B / Restaurant Chain.
• Candidate must possess at least a Diploma in a related field or equivalent.
• Good leadership skills and able to work independently; strong team player.
• Must possess own transport and willing to travel.
• Incentive and commissions available upon confirmation.

Company Overview

We are an established Malaysian homegrown cafe chain, having won several culinary awards and distinguished titles. We are dedicated to providing quality services and products to our customers. Cergas Noble is the master franchisee of Secret Recipe Sarawak.