Restaurant Manager

PARKROYAL Hotels & Resorts; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Penang is seeking a Restaurant Manager to oversee the daily operations of its Italian restaurant. Responsibilities include managing service quality, leading a team, and implementing effective promotional strategies. Ideal candidates will have strong leadership skills and a passion for hospitality, especially with experience in restaurant management and knowledge of Italian cuisine. This role requires flexibility in working hours and a commitment to high service standards.

Qualifications

• Willingness to work long and flexible hours, including weekends and holidays.
• Excellent leadership, motivational, and interpersonal skills.
• Team player with adaptability to different working environments.

Responsibilities

• Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards.
• Implement and monitor Standard Operational Audits to uphold service excellence.
• Organize regular training sessions to ensure staff are proficient in standards and systems.

Skills

Leadership

Customer-oriented mindset

Strong computer literacy

Creativity in promotions

Tools

Micros POS system

Job description

PARKROYAL Hotels & Resorts – Batu Feringgi, Penang

The Restaurant Manager will oversee the daily operations of the Italian restaurant within the hotel, ensuring exceptional guest experiences, smooth service delivery, and profitability. This role requires strong leadership, operational expertise, and creativity to maintain high standards while driving revenue through innovative promotions and strategic planning.

Key Responsibilities

• Manage day-to-day restaurant operations, ensuring smooth service aligned with hotel standards.
• Maintain cleanliness, organization, and compliance with hygiene and safety regulations.
• Implement and monitor Standard Operational Audits to uphold service excellence.
• Monitor costs, revenues, and budgets to maximize profitability.
• Lead, motivate, and develop the restaurant team to deliver outstanding service.
• Organize regular training sessions to ensure staff are proficient in standards and systems (e.g., Micros POS system).
• Plan staff schedules considering peak business periods, annual leave, and operational needs.
• Ensure guests receive dining experiences with exceptional hospitality.
• Handle customer feedback and resolve issues promptly to maintain satisfaction and loyalty.
• Collaborate with the hotel’s marketing team to design and execute innovative promotions
• Develop action plans to attract new customers and retain regular clientele.
• Stay updated on competitor activities and industry trends to maintain a competitive edge
• Communicate effectively with hotel management and other departments to align operations.

Requirements

• Willingness to work long and flexible hours, including weekends and holidays.
• Physically fit and able to handle the demands of restaurant operations.
• Strong computer literacy, especially in restaurant management systems (Micros POS preferred).
• Excellent leadership, motivational, and interpersonal skills.
• Customer-oriented mindset with a passion for hospitality.
• Creative thinker with initiative to design promotions and improve operations.
• Team player with adaptability to different working environments.
• Commitment to professional values and high service standards.

Preferred Qualifications

• Prior experience managing restaurants in the hotel industry.
• Knowledge of Italian cuisine and wine culture.
• Strong organizational and problem-solving skills.