Restaurant General Manager / Assistant Restaurant Manager

A&W Restaurants; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fast-food chain is seeking an experienced individual to manage shifts and operations. This role involves overseeing team performance, ensuring customer satisfaction, and driving restaurant targets. Candidates should have a minimum of 2 years in restaurant management, preferably in QSR. Competitive salary with benefits and a clear path for promotion within 12-18 months are offered, along with comprehensive training programs.

Benefits

Competitive Starting Salary

Clear Promotion Path

Comprehensive Benefits

Paid Management Training

Staff Perks

Qualifications

• Minimum 2 years in restaurant/hospitality management.
• QSR or fast-food experience strongly preferred.
• Strong problem-solving skills in fast-paced environments.

Responsibilities

• Lead shifts and ensure smooth service during peak hours.
• Monitor sales, control costs, and manage cash handling.
• Maintain A&W's CHAMPS standards for customer experience.

Skills

Team leadership

Customer service

Problem-solving

Job description

For over 60 years, A&W has been Malaysia's favorite destination for that legendary Root Beer Float and iconic Coney Dogs. We're not just another fast-food chain—we're a beloved brand with loyal customers and a culture that actually values its people.

You’ll have significant autonomy, leading shifts, managing the team, and making operational decisions that impact results.

What You’ll Gain:

• ✅ Competitive Starting Salary + quarterly performance incentives
• ✅ Clear Promotion Path – Average promotion to Restaurant Manager in 12-18 months with pay increment
• ✅ Comprehensive Benefits – Medical & dental coverage, 14 days annual leave + sick leave, EPF & SOCSO
• ✅ Paid Management Training – Complete QSR operations certification and leadership development programs
• ✅ Staff Perks – Meal allowances, A&W product discounts, and team events

Your Key Responsibilities:

Lead Your Shifts – Take full operational control during your shifts, managing crew members and ensuring smooth service during peak hours.

Drive Performance – Monitor sales, control costs, manage cash handling, and contribute to hitting restaurant targets that determine your bonuses.

Deliver Excellence – Maintain A&W's CHAMPS standards (Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed) and ensure every customer has a great experience.

Manage Operations – Handle inventory ordering, staff scheduling, daily reporting, and maintain food safety compliance.

Develop Your Team – Coach and train crew members, conduct performance reviews, and build the next generation of leaders.

Learn the Business – Your Restaurant Manager will mentor you on full P&L management, strategic planning, and multi‑unit operations to prepare you for promotion.

What You Need to Succeed

Minimum 2 years in restaurant/hospitality management (supervisor or assistant manager level)

QSR or fast‑food experience strongly preferred

Proven ability to lead teams and deliver excellent customer service

Strong problem‑solving skills and ability to work in fast‑paced environments

Good understanding of food safety, inventory control, and cash management

Responsible and maintain positive attitude with a high level of energy at all times

If you are excited about this opportunity and want to be part of our growth journey, apply now.