Residential Manager

Hirehub Management Sdn. Bhd.; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing hotel chain in Johor seeks a Residential Manager to ensure operational excellence and guest satisfaction. This role involves overseeing daily operations, implementing strategic initiatives, and managing a team. Ideal candidates will have a hospitality management degree and at least three years of relevant experience. Salary range is RM6000-RM10000, with accommodation provided.

Benefits

Accommodation provided

Qualifications

• Minimum three years work experience as Hotel Manager or similar.
• Excellent knowledge of English required; bilingual preferred.

Responsibilities

• Oversee hotel operations to ensure high standards.
• Monitor occupancy and room rates for profitability.
• Conduct regular inspections with Section Heads.

Skills

Leadership

Guest service

Cost control

Communication

Education

Bachelor Degree or Diploma in Hospitality Management

Tools

Property Management Software

Job description

Overview

Company Background: This hotel, featuring six branches in Johor, is a growing establishment dedicated to providing exceptional hospitality experiences. The company is expanding with the construction of a new building, further enhancing our capacity to serve guests with top-notch amenities and services. To ensure smooth and efficient operations, they are seeking a Residential Manager to oversee the hotel's management in Iskandar Puteri, Johor, ensuring the highest standards of guest satisfaction and operational excellence.

Position Overview

Fully responsible for overall management to ensure quality standards throughout all the hotels, provide an excellent experience for the guests and maximizing guest satisfaction. Oversee all part from day-to-day operational running to strategic development of all the outlets, provides leadership and support to all section heads to implements and enforces the hotel standard in all area supervised.

Key Responsibilities

• Work alongside all Section Heads to ensure each individual department delivers a consistently high standard of guest service.
• Achieve business objectives, monitoring occupancy rates and room rates to ensure maximizes the profitability of all outlets.
• Maintain effective cost controls in all areas, assist in the preparation of annual budgeting and monthly forecasting along with section heads.
• Implement strategic initiative and direct the hotel main operations including quality, standards, cleanliness and guests satisfaction.
• Monitor the coordination between all departments for smooth and efficient operations.
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally, be available on call 24/7 to resolve any urgent problems or emergencies.
• Carry out inspections of all departments with Section Heads for presentation, cleanliness, ambience, service readiness, staff grooming and hospitality culture.
• Conduct regular meetings with Section Heads and Hotel Manager to discuss routine operational matters, departmental performance, sales targets and review guest feedback.
• Key Performance Indicator: Employees Turnover and Labour Cost, Gross Operating Profit, Cost per Occupied, Guest Satisfaction Score.

Job Requirements

• Education: Bachelor Degree or Diploma in Hospitality Management. Graduates Bachelor Degree from other related field.
• Experience: Minimum three years work experience as Deputy Manager, Assistance Operation Manager or Hotel Manager in a property required. Property Management Software, Revenue Management experience desired.
• Language Skills: Excellent knowledge of English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondence, and messages. Bilingual language preferred.

Salary Range

RM6000-RM10000 + accommodation will be provided