Reservations Assistant

Swiss-Garden Hotel & Residences; Kampung Chamang; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading hospitality group is seeking a highly organized Reservations Assistant in Malaysia. This full-time position offers an opportunity to manage guest reservations, provide exceptional customer service, and contribute to team success. The ideal candidate will have at least one year of relevant experience, excellent communication skills, and proficiency in reservation software. The role includes a variety of responsibilities dedicated to ensuring an exceptional experience for guests. The company offers generous leave, medical benefits, and professional development opportunities.

Benefits

Generous annual leave

Comprehensive medical insurance

Opportunities for professional development

Staff duty meals

Discounts on hotel stays

Qualifications

• At least 1 year of experience in a customer service or reservations role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational and multitasking abilities, with the capacity to work efficiently under pressure.

Responsibilities

• Handling all incoming reservation inquiries via phone, email, and online channels.
• Accurately processing hotel reservations, modifications, and cancellations.
• Maintaining detailed guest records ensuring reservation data is up-to-date.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Reservation software proficiency

Fluency in English

Fluency in Bahasa Malaysia

Tools

Microsoft Office

Job description

We are seeking a highly organised and guest‑focused Reservations Assistant to join our team at the Swiss‑Garden International Hotels, Resorts & Inns in the beautiful Genting Highlands of Pahang. In this full‑time role, you will be responsible for providing exceptional customer service and managing all aspects of guest reservations to ensure an exceptional experience for our valued customers.

What you'll be doing

• Handling all incoming reservation inquiries via phone, email, and online channels in a timely and professional manner
• Accurately processing hotel reservations, modifications, and cancellations
• Maintaining detailed guest records and ensuring all reservation data is up‑to‑date and readily accessible
• Providing guests with information about our hotel facilities, services, and local attractions
• Collaborating with the front desk and housekeeping teams to ensure seamless guest check‑in and check‑out experiences
• Assisting with special requests and resolving any guest issues or concerns promptly and effectively
• Contributing to the continuous improvement of our reservation systems and processes
• Handling daily correspondence by responding promptly to inquiries and processing reservations as required and ensuring that all files and records are accurately maintained and kept up to date
• Preparing the expected arrival list for front office use, ensuring accurate and timely information is available to facilitate smooth guest check‑ins
• Assisting in pre‑registration activities as needed, helping to streamline the check‑in process and enhance guest convenience; monitoring advance deposit requirements diligently, ensuring compliance with hotel policies and accurate financial records

What we're looking for

• At least 1 year of experience in a customer service or reservations role, preferably within the hospitality industry
• Excellent communication and interpersonal skills, with a friendly and professional demeanour
• Strong organisational and multitasking abilities, with the capacity to work efficiently under pressure
• Proficient in using reservation software and Microsoft Office applications
• Fluency in English and Bahasa Malaysia, with the ability to communicate effectively with guests from diverse backgrounds
• A genuine passion for providing exceptional customer service and contributing to the success of the hotel

What we offer

• Generous annual leave and public holiday entitlements
• Comprehensive medical and health insurance coverage
• Opportunities for professional development and career advancement
• Staff duty meals and staff accommodation options
• Discounts on hotel stays and F&B outlets across our properties
• A vibrant and collaborative company culture with team‑building activities

About us

Swiss‑Garden International Hotels, Resorts & Inns is a well‑established hospitality group with a growing portfolio of properties across Malaysia. As a member of the OSK Group, we pride ourselves on our commitment to delivering exceptional guest experiences and fostering a culture of excellence. Join our team and be a part of our continued success story.

Apply now

Become our next Reservations Assistant and be part of our dynamic team!