Reservations Agent

Minor International; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hospitality brand in Malaysia is seeking a Reservations Agent to assist the Reservations Manager in managing operations. This role involves ensuring adherence to standard operating procedures, monitoring guest requests, and improving reservation accuracy. The ideal candidate should be familiar with hotel technologies and possess knowledge of the local market dynamics. Join a team that values heartfelt hospitality and maximizes revenue opportunities through effective guest engagement.

Qualifications

• Experience in managing guest reservations accurately.
• Ability to maximize revenue opportunities through up-selling.

Responsibilities

• Support the Reservations Manager in performance management.
• Ensure adherence to SOPs in reservations operations.
• Monitor daily arrivals and guest requests.

Skills

Familiar with hotel operations technology (PMS & RMS)

Understanding regional & local market dynamics

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

* s & ability *

As Reservations Agent, you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Assistant Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.