Reservations Agent

Minor International; Desaru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hospitality brand in Malaysia is looking for a Reservations Agent to support the Reservations Manager. You'll ensure adherence to SOPs, monitor daily arrivals, and assist with inventory management and upselling. Ideal candidates will be familiar with hotel operations technology and have a strong understanding of the regional market. This role offers the opportunity to enhance guest satisfaction and maximize revenue through effective operations.

Qualifications

• Familiar with hotel operations technology (PMS & RMS) and distribution channels.
• Understand regional and local market dynamics and events.

Responsibilities

• Support the Reservations Manager in driving performance of the reservations team.
• Ensure adherence to all Standard Operating Procedures (SOPs).
• Assist in maintaining and improving reservation operations.

Skills

Hotel operations technology (PMS & RMS)

Understanding of local market dynamics

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Reservations Agent, you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Assistant Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.