Reservation Manager

Berjaya Hospitality Group; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading hospitality organization in Malaysia is seeking an experienced Reservation Manager to oversee the reservation process, manage inquiries, and enhance customer service. The ideal candidate will possess a Bachelor's degree in Hospitality Management and proven experience in the hospitality industry. Strong communication and organizational skills are essential for anticipating guest needs and resolving issues effectively.

Qualifications

• Proven experience in reservation management within the hospitality industry.
• Familiarity with reservation systems and software.
• Ability to handle guest concerns and resolve issues effectively.

Responsibilities

• Manage all aspects of the reservation process.
• Monitor room inventory to maximize occupancy rates.
• Respond to guest inquiries about room options and rates.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Education

Bachelor's degree in Hospitality Management

Job description

Responsibilities

• Manage all aspects of the reservation process, including inquiries, bookings, cancellations, and modifications.
• Monitor room inventory and work towards maximizing occupancy rates.
• Respond promptly and professionally to guest inquiries, providing detailed information about room options, rates, and resort amenities.
• Coordinate with housekeeping, front office, and other relevant departments to ensure smooth check‑in and check‑out processes.
• Generate regular reports on reservation metrics, including occupancy rates, revenue generated, and booking trends.
• Analyze data to identify opportunities for improvement and implement strategies to enhance reservation performance.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in reservation management within the hospitality industry.
• Familiarity with reservation systems and software.
• Excellent verbal and written communication skills.
• Ability to interact professionally with guests, staff, and other stakeholders.
• Strong organizational and multitasking abilities.
• Ability to handle guest concerns and resolve issues in a timely and effective manner.
• Familiarity with industry trends and best practices.
• Commitment to providing exceptional customer service.
• Ability to anticipate and meet guest needs.