Reservation Agent (Sunway City Hotels Kuala Lumpur)

Sunway Berhad; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable hotel chain is seeking a detail-oriented Reservation Agent to manage guest reservations and inquiries. The ideal candidate should possess excellent communication skills in English and Bahasa Malaysia, along with strong attention to detail. Responsibilities include processing reservations efficiently, providing exceptional customer service, and collaborating with other hotel departments. Opportunities for training are available for applicants who exhibit the right attitude and enthusiasm. This position requires flexibility in working various shifts.

Qualifications

• Must be conversant in both English and Bahasa Malaysia.
• Strong attention to detail and accuracy in managing reservations.
• Previous experience as a reservation agent is preferred but not mandatory.

Responsibilities

• Handle guest inquiries and manage reservations efficiently.
• Provide excellent customer service, addressing guest needs.
• Maintain knowledge of room availability, rates, and promotions.
• Coordinate with hotel departments for a seamless guest experience.
• Assist in upselling services and amenities.

Skills

Excellent communication skills

Attention to detail

Customer service orientation

Proficiency in hotel management software

Proficiency in Microsoft Office

Bilingual in English and Bahasa Malaysia

Education

Minimum SPM qualification

Job description

Reservation Agent (Sunway City Hotels Kuala Lumpur)

We are currently seeking a detail-oriented and customer-focused Reservation Agent to join our dedicated team. If you have excellent communication skills, a passion for hospitality, and a talent for managing reservations efficiently, we invite you to apply for this exciting opportunity in our hotel.

Responsibilities

1. Reservation Management: Handle guest inquiries, process reservations, and manage bookings accurately and efficiently, ensuring all details are recorded in the hotel management system.
2. Customer Service: Provide excellent customer service to guests, addressing their questions, concerns, and special requests in a timely and professional manner.
3. Availability and Rates: Maintain up-to-date knowledge of room availability, rates, and promotions, advising guests on the best options for their stay.
4. Communication: Correspond with guests via phone, email, and live chat, confirming reservations, sending booking confirmations, and providing pre-arrival information.
5. Collaboration: Work closely with other hotel departments, including front desk, housekeeping, and sales, to coordinate guest needs and preferences, ensuring a seamless guest experience.
6. Sales Support: Assist in upselling room upgrades, additional services, and amenities to enhance guest satisfaction and increase revenue.

Requirements

1. Possess a minimum SPM qualification.
2. Must be conversant in both English and Bahasa Malaysia.
3. Must possess good writing skills in English.
4. Previous experience as a reservation agent in a hotel or similar role in hospitality industry is preferred, but not mandatory. Training will be provided for candidates with the right attitude and enthusiasm.
5. Excellent verbal and written communication skills, with a professional and courteous demeanor when interacting with guests and colleagues.
6. Strong attention to detail and accuracy, ensuring all reservations and guest information are recorded correctly.
7. Proficiency in using reservation and hotel management software, as well as basic Microsoft Office applications.
8. Ability to handle guest inquiries and resolve issues effectively, providing solutions to ensure guest satisfaction.
9. Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operation schedule.