Reservation Agent

maneh villa ent; Kuah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company located in Kedah, Malaysia is seeking dedicated staff to manage guest inquiries and reservations. Responsibilities include responding to inquiries via various platforms, processing payments, and maintaining up-to-date booking records. The ideal candidate will engage with guests through greetings and manage daily reports, ensuring high service standards. This role offers a unique opportunity to contribute to guest satisfaction in a dynamic environment.

Responsibilities

• Manage guest inquiries through multiple channels, including WhatsApp and email.
• Process payments and manage new bookings.
• Monitor and update the Google Calendar daily to ensure task accuracy.
• Send birthday greetings to previous guests.
• Prepare and submit the Daily Reservation Report.

Job description

Responsibilities

• Manage and respond to guest inquiries through multiple channels, including WhatsApp, Facebook, Instagram, TikTok (Blue Bag & Direct Messages), Yahoo Email, and Gmail.
• Process payments.
• Handle new bookings and booking confirmations.
• Process and manage new reservations received from Online Travel Agencies (OTAs) and the booking engine.
• Monitor and update the Google Calendar daily to ensure all tasks, reservations, and schedules are accurate and up to date.
• Send birthday greetings to previous guests as part of guest engagement and relationship management.
• Prepare and submit the Daily Reservation Report to the Social Media WhatsApp group.
• Review the arrival list for the following day to ensure all bookings are properly arranged.
• Update guest notes in the system, particularly for guests with special requests, issues, or follow-up matters.
• Review and verify commission charges on Booking.com, ensuring no commission is applied to cancelled bookings.
• Conduct regular audits of all reservations to ensure completeness of guest details, notes, arrangements, and outstanding balances.