Repair and Refurbishment Technician

CompAsia; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading technology firm in Malaysia, seeks a Repair and Refurbishment Technician responsible for performing high-quality repairs on electronic devices including smartphones and laptops. The ideal candidate will have a recognized certification in mobile device repair and at least one year of experience in the field. The role emphasizes excellent customer service, collaboration with colleagues, and ongoing professional development in repair techniques. Join us to help provide a second life to devices while ensuring client satisfaction.

Qualifications

• A recognized certification in mobile device repair for Level 1, 2 & 3 repairs.
• Minimum 1 year experience in full-time mobile device repair.
• Strong analytical, problem-solving, and leadership skills.

Responsibilities

• Perform level 1, 2 & 3 repairs on various electronic devices.
• Conduct thorough testing of repaired devices.
• Provide excellent customer service.

Skills

Mobile device repair

Analytical skills

Problem-solving

Interpersonal skills

Leadership skills

Soldering

Education

Certification in mobile device repair

Job description

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre‑owned devices focusing on the mobile phone life‑cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

Your Role at CompAsia

As a Repair and Refurbishment Technician, you will be carrying out repairs on our devices to give them a second life. You will execute high quality work at our repair center in our HQ alongside other technicians. This involves working with a team of repair specialists and executives to rejuvenate used devices that bring great satisfaction to our customers.

The ideal candidate requires formal training and a recognized certificate in mobile device repair and restoration, possesses vast knowledge of mobile device technology and keeps up to date with technological development in this area. You will assist in spreading knowledge among your colleagues, improve repair processes and focus your energy on providing our customers with the best quality experience.

What you will be working on

• Perform level 1, 2 & 3 repairs on various electronic devices, including but not limited to smartphones, smart watches, laptops, and tablets.
• Possess skill and experience in basic soldering and micro‑soldering.
• Diagnose hardware and software issues and provide timely and effective solutions.
• Conduct necessary repairs using proper methods and specialized tools and equipment following proper procedure.
• Conduct thorough testing of repaired devices to ensure functionality and performance.
• Maintain accurate records of repairs, including parts used and work performed.
• Provide excellent customer service by addressing inquiries and concerns in a professional manner.
• Stay up‑to‑date on the latest technology trends and repair techniques.
• Collaborate with team members to troubleshoot complex issues and share best practices.
• Adhere to company rules, policies and procedures, upholding repair processes and quality standards.
• Keep work area clean and organized to ensure a safe and efficient repair environment.
• Communicate effectively with stakeholders to explain repair options and provide estimates.
• Identify and recommend improvements to enhance repair efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities to enhance repair skills and knowledge.
• Follow safety protocols to protect CompAsia personnel and customers from potential hazards associated with electronic repairs.
• Coordinate stock movement and repairs with third‑party repairers as the need arises.

Job Requirements

• A recognized certification in mobile device repair for Level 1, 2 & 3 repairs.
• Minimum 1 year experience in full‑time mobile device repair.
• Strong analytical, problem‑solving, and leadership skills.
• In-depth knowledge of mobile device features and operation of various models.
• Excellent communication and interpersonal skills.
• Results‑oriented and able to work under pressure.
• Self‑starter and ability to work strategically, creatively, and collaboratively.