Remote Technical Support Engineer – Online Ordering Platforms

LineTen; Kuala Lumpur; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading software firm in Kuala Lumpur is seeking a Technical Application Support Specialist to manage escalated technical issues and maintain online ordering platforms. The ideal candidate will possess strong analytical and problem-solving skills and be able to communicate effectively with clients. This role involves configuring software, troubleshooting issues, and documenting resolutions. LineTen values flexibility and offers opportunities for career growth within a dynamic team environment.

Benefits

Flexible working hours

Unlimited vacation

Monthly team events

Qualifications

• Strong English communication skills required, both written and spoken.
• Ability to work under pressure and meet deadlines.
• Self-motivated and able to work autonomously.

Responsibilities

• Provide support for escalated technical issues including software and hardware.
• Configure and maintain online ordering platforms.
• Conduct root cause analysis on major incidents.
• Document support processes and resolve complex problems.

Skills

Organised

Attention to detail

Interpersonal communication

Analytical thinking

Problem solving

Multitasking

Job description

A leading software firm in Kuala Lumpur is seeking a Technical Application Support Specialist to manage escalated technical issues and maintain online ordering platforms. The ideal candidate will possess strong analytical and problem-solving skills and be able to communicate effectively with clients. This role involves configuring software, troubleshooting issues, and documenting resolutions. LineTen values flexibility and offers opportunities for career growth within a dynamic team environment.