Remote Payroll Support Specialist (ANZ/MY)

Dayforce; Remote; MYR 150,000 - 200,000; Full time

Job summary

A global human capital management company is looking for a Customer Support Associate in Malaysia. This role involves providing timely resolutions to customer incidents while adhering to company policies. Candidates should have at least 3 years of experience in helpdesk support and possess a Bachelor's degree in a relevant field. This position supports remote work arrangements, enabling candidates to work from anywhere within Malaysia.

Qualifications

• At least 3 years of working experience in helpdesk support or application troubleshooting.
• Asia and ANZ Payroll processing knowledge is an advantage.
• User acceptance testing experience is an advantage.

Responsibilities

• Provide timely resolutions to customer incidents and service requests.
• Ensure proper recording and closure of all issues.
• Identify and contribute to continuous improvement initiatives.

Skills

Customer focused role experience

Problem analysis and resolution

Strong written communication

Strong verbal communication

Helpdesk operations knowledge

Education

Bachelor's / College Degree in Computer Science / Information Technology

Human Resource Management or equivalent

Tools

MySQL

Job description

A global human capital management company is looking for a Customer Support Associate in Malaysia. This role involves providing timely resolutions to customer incidents while adhering to company policies. Candidates should have at least 3 years of experience in helpdesk support and possess a Bachelor's degree in a relevant field. This position supports remote work arrangements, enabling candidates to work from anywhere within Malaysia.