Remote Operations Specialist — Fintech & Crypto Support

BTSE; Malaysia; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global fintech leader based in Malaysia is seeking a professional to support client onboarding and KYC processes. The ideal candidate is proficient in Mandarin and English and possesses strong interpersonal and analytical skills. Responsibilities include monitoring customer-related issues and collaborating with internal departments. Candidates should be self-motivated, preferably with experience in customer service or operations. Enjoy a competitive compensation package and various team-building events.

Benefits

Competitive total compensation package

Team-building programs

Company events

Qualifications

• Proficient in both verbal and written Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and professional attitude.
• Demonstrated ability to think independently and solve problems.
• Strong numerical aptitude and analytical thinking skills.
• Self‑motivated and able to work independently.

Responsibilities

• Support the onboarding and identity verification (KYC) processes.
• Monitor and analyze customer-related issues and trends.
• Collaborate with internal departments for platform-related inquiries.
• Assist in the creation of internal resources for platform features.
• Provide operational support as assigned by the Supervisor.

Skills

Proficient in Mandarin and English

Strong interpersonal skills

Analytical thinking skills

Self-motivated

Education

Bachelor's degree or equivalent qualification

Job description

A global fintech leader based in Malaysia is seeking a professional to support client onboarding and KYC processes. The ideal candidate is proficient in Mandarin and English and possesses strong interpersonal and analytical skills. Responsibilities include monitoring customer-related issues and collaborating with internal departments. Candidates should be self-motivated, preferably with experience in customer service or operations. Enjoy a competitive compensation package and various team-building events.