Remote Mandarin Customer Support Specialist

TP; Remote; MYR 100,000 - 150,000; Full time

Job summary

A service-oriented company in Malaysia is seeking Customer Service Representatives who are fluent in Mandarin and English. This work-from-home position requires handling customer inquiries via email, chat, and calls. Responsibilities include resolving issues and ensuring customer satisfaction. Ideal candidates should possess strong communication skills, the ability to multitask, and a willingness to work rotational shifts, including weekends and public holidays. Competitive salary and training offered.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive work environment

Qualifications

• Previous experience in customer service is an advantage, but fresh graduates are welcome.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call.
• Provide accurate information, solutions, and assistance to customers.
• Document customer interactions and update records in the system.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Job description

A service-oriented company in Malaysia is seeking Customer Service Representatives who are fluent in Mandarin and English. This work-from-home position requires handling customer inquiries via email, chat, and calls. Responsibilities include resolving issues and ensuring customer satisfaction. Ideal candidates should possess strong communication skills, the ability to multitask, and a willingness to work rotational shifts, including weekends and public holidays. Competitive salary and training offered.