Remote Mandarin Customer Support Specialist

Teleperformance; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading global support services provider based in Malaysia is seeking a Mandarin Customer Support representative to be the first point of contact for clients through various digital platforms. The role involves assisting with inquiries, providing information, and supporting customer interactions effectively. Candidates should have strong communication skills, proven customer service experience, and a professional, patient attitude. This position offers flexibility in scheduling and a competitive compensation package.

Benefits

Competitive Salary

Language Allowance

Health Benefits

Qualifications

• High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
• Proven experience in customer service, front desk, or administrative support (online preferred).
• Strong verbal and written communication skills.

Responsibilities

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms.
• Provide accurate information about services, products, or company policies.

Skills

Strong verbal and written communication skills

Proven experience in customer service

Comfortable with technology

Ability to multitask

Education

High school diploma or equivalent

Job description

A leading global support services provider based in Malaysia is seeking a Mandarin Customer Support representative to be the first point of contact for clients through various digital platforms. The role involves assisting with inquiries, providing information, and supporting customer interactions effectively. Candidates should have strong communication skills, proven customer service experience, and a professional, patient attitude. This position offers flexibility in scheduling and a competitive compensation package.