Remote Live Chat Support Executive — Digital Services

PERSOL; Johor Bahru; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A financial services company in Johor Bahru is seeking an Executive, Digital Support Consultant to handle customer inquiries through live chats, social media, and emails. The ideal candidate is a Diploma holder with excellent communication and problem-solving skills, a focus on customer service, and proficiency in Microsoft Office. This role offers a salary ranging from RM 2,200 to RM 2,500 based on experience, including a monthly fixed allowance. Working shifts and a hybrid work option apply.

Qualifications

• Minimum a Diploma holder in any field.
• Working experience in Contact Centre or service-related environment would be an added advantage.
• Excellent communication and problem-solving skills required.

Responsibilities

• Provide a reference point for customers on general matters.
• Resolve all enquiries, requests, and issues received for/from digital channels.
• Follow standard operation policies and process improvement plans.

Skills

Excellent communication skills

Problem-solving skills

Strong customer focus

Ability to work well in teams

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Fluency in Bahasa Malaysia

Fluency in English

Education

Diploma holder in any field

Job description

A financial services company in Johor Bahru is seeking an Executive, Digital Support Consultant to handle customer inquiries through live chats, social media, and emails. The ideal candidate is a Diploma holder with excellent communication and problem-solving skills, a focus on customer service, and proficiency in Microsoft Office. This role offers a salary ranging from RM 2,200 to RM 2,500 based on experience, including a monthly fixed allowance. Working shifts and a hybrid work option apply.