Remote IT Support Engineer – Networking & End-User Tech

NTT Communications; Kuala Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global technology services provider is seeking a Remote Engineer (L1) to deliver technical support and troubleshooting for clients. The candidate will be responsible for resolving networking issues and managing end-user computing problems. Ideal candidates should have a bachelor's in IT or related fields, knowledge of networking protocols, and good problem-solving skills. The role offers a hybrid working model in Kuala Selangor, providing an excellent opportunity to grow in a diverse workplace.

Qualifications

• Knowledge of networking principles like TCP/IP and DHCP.
• Familiarity with Windows and macOS operating systems.
• Proficiency in collaboration tools and OS troubleshooting.

Responsibilities

• Serve as the primary contact for end-user technical support.
• Troubleshoot and resolve networking issues promptly.
• Document incidents and service requests in the ticketing system.

Skills

Networking concepts and protocols

End-user computing technologies

Network monitoring and troubleshooting tools

Problem-solving skills

Customer service orientation

Teamwork and collaboration

Education

Bachelor's degree in information technology or computer science

CCNA certification

CompTIA Network+ certification

Microsoft 365 certification

Tools

Remote desktop tools

Incident ticketing systems

Network troubleshooting tools

Job description

A global technology services provider is seeking a Remote Engineer (L1) to deliver technical support and troubleshooting for clients. The candidate will be responsible for resolving networking issues and managing end-user computing problems. Ideal candidates should have a bachelor's in IT or related fields, knowledge of networking protocols, and good problem-solving skills. The role offers a hybrid working model in Kuala Selangor, providing an excellent opportunity to grow in a diverse workplace.