Remote IT Help Desk Tech (L1-L3) - Solve Tech Challenges

Mashreq Bank; Remote; MYR 126,000 - 212,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a skilled Remote IT Help Desk Technician to join their team. The role involves providing technical support to users, troubleshooting hardware and software issues, and ensuring customer satisfaction. Ideal candidates should have a background in IT support with relevant certifications. This position offers a competitive salary and flexible work hours, making it a great opportunity for individuals looking to grow their careers in IT.

Benefits

Competitive salary

Health insurance

Paid time off

Professional development opportunities

Flexible remote work environment

Qualifications

• Minimum 1-3 years of experience in an IT support or help desk role.
• Strong understanding of Windows, macOS, and Linux operating systems.
• Experience in remote IT support and knowledge of remote work tools preferred.

Responsibilities

• Provide technical support via phone, email, and remote tools.
• Troubleshoot and resolve hardware and software issues.
• Assist with IT onboarding for new employees.

Skills

IT support experience

Troubleshooting

Communication skills

Customer service orientation

Adaptability

Education

High school diploma

Associates or Bachelor's degree in IT

IT certifications (CompTIA A+, Network+, MCP)

Tools

TeamViewer

Zendesk

ServiceNow

Job description

A leading financial institution in Malaysia is seeking a skilled Remote IT Help Desk Technician to join their team. The role involves providing technical support to users, troubleshooting hardware and software issues, and ensuring customer satisfaction. Ideal candidates should have a background in IT support with relevant certifications. This position offers a competitive salary and flexible work hours, making it a great opportunity for individuals looking to grow their careers in IT.